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Mahmoud Abdou Gamal, Cisco Collaboration Engineer

Mahmoud Abdou Gamal

Cisco Collaboration Engineer·BMB Solutions

Egypt

Bachelor's degree, Communications And Electronic Engineering

Work experience

Total years of experience: 8 years, 8 months

Cisco Collaboration Engineer

March 2019 - Present

BMB Solutions

Cairo, Egypt

March 2019 - Present

• Ability to install, trouble-shoot, configure and administration for Cisco collaboration solutions blow:
 Cisco Unified Communication Manager (CUCM) including Telephony Registration, Dial Plan, Call Routing, Translation Patterns, Digit Manipulation, Hunting, Call Queuing, Call Forwarding, SRST, MGCP FB, Device pools, Regions, Locations, PL, CAC, Media Resources and Extension Mobility.

 Cisco Unified Communication Manager Express (CME) for SIP and SCCP.
 Voice Gateways "E1 PRI, SIP & H.323 Dial-peers, MGCP, Translations Rules …etc."
 Cisco Unified Contact Center Express (UCCX).
 Cisco Unity Connection (CUC).

• Cisco Unified IM & Presence server.
• Troubleshooting for Calabrio QM
 Voice Gateways "E1 PRI, SIP & H.323 Dial-peers, MGCP, Translations Rules …etc."
 Cisco Unified Contact Center Express (UCCX).
 Cisco Unity Connection (CUC).
• Troubleshooting for Calabrio QM.
• Troubleshooting for Cisco Meeting Server (CMS).
• Support Customers by solving their issues and troubleshooting their problems.

Company industry:
IT Services
Job role:
Information Technology

Cisco Voice Network Engineer

October 2017 - February 2019

IT Dynamics

Cairo, Egypt

October 2017 - February 2019

- Make Installation for Cisco call manager versions 11 (CUCM v11), With deployment of Telephony Registration, Dial Plan, Call Routing, Translation Patterns, Digit Manipulation, Hunting, Call Queuing, Call Forwarding, SRST, MGCP FB, Device pool, Regions, Locations, PL, CAC and Extention Mobility.
- Worked on TDM Voice gateway ( H323 & MGCP )
- Make integration between CUCM and CUC .
- Make integration between CUCM and IM&P .
- Make integration between CME and CUE .


- Atended for CCNA Collaboration training courses ( CICD + CIVND2 )
- Atended for CCNP Collaboration training courses ( CIPTV1 + CIPTV2 + CAPPS + CVoice )

Company industry:
IT Services
Job role:
Information Technology

Education

South Valley University

June 2011

June 2011

Bachelor's degree, Communications And Electronic Engineering

Egypt

Grade : Very Good 6th in my collage and their is 1.5% difference for honor degree.

Skills

Cisco
Expert
Cisco
Expert
Cisco Call Manager
Expert
Cisco Call Manager
Expert
Presentation Skills
Intermediate
Presentation Skills
Intermediate
Communication Skills
Expert
Communication Skills
Expert
Problem Solving
Expert
Problem Solving
Expert
Self Studing
Expert
Self Studing
Expert
CMS
Expert
CMS
Expert
SIP
Expert
SIP
Expert
CCNP
Expert
CCNP
Expert
CUCM
Expert
CUCM
Expert
SIP
Expert
SIP
Expert
UCCX
Expert
UCCX
Expert
CMS
Expert
CMS
Expert
IMP
Expert
IMP
Expert
Cisco Call Manager
Expert
Cisco Call Manager
Expert
CCNP
Expert
CCNP
Expert
Voice
Expert
Voice
Expert
CME
Expert
CME
Expert
Troubleshooting
Expert
Troubleshooting
Expert
CCNP Collaboration
Expert
CCNP Collaboration
Expert
Voip
Expert
Voip
Expert
Cisco
Expert
Cisco
Expert

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

English
Expert
Arabic
Native Speaker

Memberships

FiberMe Communications

Technical Sales Engineer

October 2012

New and Renewal Energy Authority (NREA)

Communication and Operation Engineer

January 2013

Training and Certifications

Certifications
CCNP Collaboration
Feb 2020 - Mar 2023
Show credentials
CCNA Collaboration
Nov 2018 - Jan 2020
Show credentials
Cisco Certified Network Professional Collaboration (CCNP)
CCNA R&S (200-120),Cisco ID: CSCO12897500, Ver no. 423942186099FMAN
Dec 2015 - Dec 2018
Show credentials

Training
CIVND (CCNA Collaboration-Video 210-065)
OverIP Learn
Feb 2016
Show credentials
CCNP Collaboration - CAPPS
OverIP Learn
Sep 2017
Show credentials
CCNP Collaboration - CVoice
OverIP Learn
Oct 2017
Show credentials
CCNP Collaboration (CIPTV2)
OverIP Learn
Jul 2017
Show credentials
CCNP Collaboration (CIPTV1)
OverIP Learn
Dec 2016
Show credentials
CICD ( CCNA Collaboration - Voice 210-060 )
OverIP Learn
Dec 2015
Show credentials
CCNA Routing and Switching (200-120)
Self Study
May 2015
CCNA 640-802 Course
RTC
Nov 2011