Mohammad Athar Uddin

Responsible & Maintain Internal and External IT Infrastructure Services.
End to End Vendor Management maintain SLA, s & OLAs Level.
Maintain IT Services Criteria for Time/Cost/Change/Configuration/Release/Risk management.
Direct reporting to IT Director along with Group IT Manager.
Working with IT Service Management Processes & ITIL Procedures.
Daily tickets Monitoring & SLA Management with SAP Solution Manager.(GUI)
Responsible for Deliverables and other ITIL and PMP Standards.
Software & Hardware Licensing Management, Renew/Upgrade/Migrate.
Manage & Maintain IT Policies & Procedures Implementation.
Project initial implementation and documentation reviewing & Shadowing upon KT sessions and KPI values.
Process Excellence and manage 24x7 IT Operations and Infrastructure Services Management.
Manage & Lead Multiple Technology Teams/ L3, L4 Engineers.
Expertise and professional skills fault finding capability.
Creative fast & accurate fault finder, Proactive team player.
Prepare Technical Documents, Process Documents, Change requests, activity document (Daily, Weekly, and Monthly) Submit to management.
Improve and streamline performance reports to raise SLA and IT Service Workflow
Lead IT weekly meetings trace tasks and assign teams with target timelines.
Responsible for approvals/issues in change, problem and incident management workflows.
Responsible for IT procurement strategy creating PR, s & PO, s in SAP.
Lead & Deploy Migration project for Microsoft windows 2008R2 to 2012 STD.
Team mentoring, handling escalations, SLA, s providing technical directions.
Monitoring alerts and events for Datacenter and Infrastructure services
Fault findings and identifying known, unknown issues/errors.
Responsible for IT Manage Services & Deliverables.
Providing solutions & procedures assigning into technical teams.
Recommending Best Practices Applicable for IT standards.
Responsible for Escalations/Approvals/Downtimes Management.
Manage & Maintain Microsoft server family products Exchange/SharePoint etc.
Responsible for E-Mail service & Business Apps E-Services High Availability.

Manage and Maintain Team of 20 Engineers L2/L3/L4 Levels Onsite Project.
Manage & Maintain Data Center with 300+ Windows Servers.
Maintain 3, 500 Users of Active Directory 2008 Enterprise R2
Responsible for end to end IT related operations and issues.
Responsible for latest updates, upgrade and migration software and hardware’s
Configured and maintain Windows Clustered Servers on all nodes Active-Active and Active - Passive.
Configured and maintain Oracle Clustered server for E-Apps availability 24/7.
Configured 15 Ms Hyper-V servers on windows server 2008 data center.
SQL 2008 R2 DB, s & multiple DB, s instances hosted on Ms Hyper-V servers.
Plan, Design and Implement Microsoft System Center 2012.
Working System Center Service Manager 2012/System Center Configuration Manager 2012/System Center Operations Manager 2012.
Product Licensing Management Vendors Services and warranty issues.
Responsible for internal and external escalations as per severity demands.
Implementation & Administration Microsoft Forefront Threat Management Gateway (TMG) 2010.
Implementation & Administration of SQL database 64 bit on Clusters.
Daily Server health checkups analysis, performance tuning and generating reports.
Conducting, Scheduling Weekly IT meetings reviewing project progress
Develop and maintain Knowledge base for future projects
Manage overall coordination, status reporting and stability of complex and cross-functional project oriented work efforts while continuing to evolve the solution delivery
Daily performance monitoring for servers using Microsoft SCOM2012.
Implementation of Fully Automated Backup Plan and Restoration Policy using software Microsoft Data Protection manager and HP Storage Works MSL6000 Tape Library
Following up with Alerts and Errors.
Updating users IT status i.e Uptime, Downtime infrastructure, performance etc.
Preparing IT Weekly Reports with detail analysis submitting to CIO.
Following up with Vendors for Hardware Software Warranty Issues.
Manage & Maintain SLA, s Microsoft MVLS and other Software Licensing
Hands on professional experience HP DL/ML and Blade center series Dell PowerEdge and Blade Center Series.
Good leadership skills and has the ability to guide and provide technical direction and supervision for a given project
Responsible for file servers users groups and permissions department sorted.
Administer Active directory, ADS Sites & Directory Services 2008 R2.
Anti-Virus updating and scanning in all Branches using Push Agent Technology Microsoft Fore Front Endpoint Protection 10 Anti Virus Server.
Evaluating products and tools and deploying the same.
Support preventive and third party maintenance of servers and devices.
Working & closing on Priority tickets as per given time frame.
Install, Configure DNS, DHCP, IIS and PROXY Servers on 2008 R2 Ent.
Install configure nodes cluster server administration on 2008 R2
Round the clock 24x7 support and availability for severe/critical incidents

Administer the Data Centre with Windows 2000, 2003 & 2008 100+ Servers.
Managing critical Enterprise infrastructure Domain Controllers, Group Policy planning and rollout.
Creating Users, Roles, Shared & Managed Active Directory, Group Policy on OU’s & Implemented Quota & Group Wise Security in domain.
Troubleshooting and providing Technology Analyst for day-to-day problem.
Co-coordinating with vendors to resolve issues, testing solution, deployment.
Evaluating products and tools and deploying the same.
Team mentoring, handling escalations, SLA, s providing technical directions.
Updating Technical Documents, Process Documents, Change requests, activity document (Daily, monthly, weekly).
Administer Active directory, ADS Sites & Directory Services.
Preparing technical reports, Planning documents, Process documents etc.
Anti-Virus updating and scanning in all Branches using push technology through ePo Agent & Server 4.0, McAfee antivirus software.
Creating Users & Groups, Managing Rights & Permissions to Users.
Project initial implementation and documentation reviewing & Shadowing upon KT sessions.
Support preventive and third party maintenance of servers
Installing business applications and applying patches for the applications
Regular Server Health checkups and generating reports.
Testing & Applying Patches, Required Hotfixes.
Installing, upgrading operating systems on Windows 2000.
Working & closing on Priority tickets as per given time frame.
Install, configure maintain Citrix presentation servers.
Configuration of printers both local/Network.
Joining clients & member server in a Domain.
Installation of all Software’s like Ms-office, Norton Anti-Virus & Etc.
Mapping Network Drives Paths and sharing resources.
Sharing Folders Accessing & Permissions control.
Mailbox Setup & Configuration of Ms-Outlook & Express.
Expertise and professional skills fault finding capability.

24x7 online Application Live Support for E-Apps and hardware.
Trouble shootings, Assembling and De-Assembling.Software’s Installations (Operating systems, packages languages and etc.)
Modem Installation & Internet Configuration.
Printer, Plotters Installation & Configuring.
In House Maintenance of the network including file, print, application and mailing systems.
Scan the all systems across the bank find virus effected systems and resolve the problems.
Branches Remote administration; Bank Software Installations and up gradations the Patches.
Capable of Install, Design and configure the LAN/WAN systems.
Fault finding and troubleshooting system/networks.
Operating systems: Windows 98, Windows ME, Windows NT4.0, Windows 2000/Server/Professional/Enterprise, Windows XP/professional/Home.
Design, configure, implement and Administer Systems and LAN/WAN system.
Fault Finding and Trouble Shooting of server and client problem.
Co-ordination with management and Employees.