Senior Facility Manager
MASIC Logistics LLC Company (MASIC Group of Companies, Mohammed I. Alsubeaei & Sons Investment Cos.)
Total years of experience :12 years, 4 Months
Lead cross-functional teams to achieve departmental and corporate objectives. Define FM budgetary requirements and control approved expenditures to ensure project delivery within defined scope. Oversee project P&L, identifying and leveraging cost-saving opportunities. Oversee procurement processes, including RFP creation, vendor evaluation, contract negotiation, and resource allocation practices to drive operational excellence. Liaise with external authorities and key stakeholders, including discipline heads and technical bodies to gain insights into projects progress. Administer resources management activities, such as cost allocation, hiring, sharing and strategic planning based on projects forecasts.
● Boosted energy efficiency and cost-effectiveness by integrating cutting-edge technologies (IoT).
● Achieved 24% savings in O&M spare parts costs by overhauling stock and spare parts management systems.
● Directed SAR15M capital improvement projects across multiple properties, ensuring optimal resource allocation.
● Decreased 30% customer complaints by implementing targeted service improvements and proactive issue resolution.
● Restructured five facility management contracts and facilitated preparation of three property management contracts.
● Secured additional business opportunities and contributed to strategic business development, driving market expansion.
● Reduced 20% reduction operational expenditure throughout company portfolio, streamlining processes for cost efficiency.
● Cultivated and sustained strategic relationships with contractors, clients, team members, and local authorities, including Saudi Authority for Industrial Cities and Technology Zones MODON by ensuring seamless communication across all channels.
● Fostered integrity of SAR700M valued properties by spearheading building renovation, maintenance, and refurbishment projects, such as environmental sustainability assessment and technology integration initiatives.
● Contributed to business development by evaluating technical aspects, tracking projects progress, delivering insights on operational expenditure, and allocating facility-wide resources.
● Promoted health, safety, and well-being of all individuals by responding promptly to emergency and crisis situations, leading to significant reduction in potential risks.
Spearheaded western region operations with full responsibility for business and P&L, driving growth and ensuring facility and energy management services. Managed two major contracts, including BSF and Kinan Malls, delivering multi-services, such as FM services, fit-out management/retail delivery, capital improvement, and renovation projects. Led, trained, and mentored cross-functional teams whilst providing guidance on SOPs and maintenance tasks to maximise performance. Partnered with top-tier leadership to define project needs and formulate budget in adherence to ongoing services contracts. Utilised performance management techniques to monitor and demonstrate attainment of agreed service levels.
● Expanded over 18% gross margin across entire portfolio, enhancing overall profitability.
● Navigated environmental challenges, such as preparing facilities for changing weather conditions.
● Established and directed western region office, driving regional growth and operational excellence.
● Drove 30% business growth with both existing and new clients, managing a 140 SAR Million FM portfolio.
● Contributed to increasing energy efficiency and cost-effectiveness by delivering strategic guidance to businesses.
● Negotiated and secured additional service contracts with new clients, expanding market reach and service offerings.
● Cultivated strategic relationships with contractors, clients, and team members by ensuring seamless communication across all channels.
● Drove operational excellence by conducting routine assessments, organising preventive maintenance, optimising utilities’ functionality, leading building refurbishments, and introducing innovative technologies.
Directed cross-functional team overseeing FM services contracts for commercial and administration offices building to streamline overall operations. Assessed effectiveness of maintenance operations, whilst recommending corrective actions to ensure uninterrupted facility operations. Gathered, organised, and interpreted varied datasets to support informed decision-making. Administered facilities handover process to ensure operational readiness, whilst conducting design reviews to maintain facility conditions.
● Achieved all KPIs and FM objectives, fostering culture of excellence and continuous improvement.
● Steered delivery of exceptional services within client facilities, resulting in enhanced operational efficiency.
● Analysed, standardised, and optimised overall operations, resulting in increased productivity and cost-effectiveness.
● Elevated teams’ performance by designing and delivering high-impact staff trainings, such as HSEEQ, SOPs, and PPM.
● Ensure adherence to SLAs, monitoring maintenance teams efficacy, high-quality service delivery, and client feedback.
Led team of technicians and administrative staff member to manage FM services contracts for commercial and administration premises. Executed routine maintenance on facilities, addressing repairs to improve facility conditions. Administered day-to-day operations of facilities, including delegation of maintenance orders to streamline workflow. Analysed clients MEP maintenance contracts, proposals, and subcontractor agreements to ensure accuracy and compliance. Assessed maintenance works effectiveness and devised corrective actions to minimise disruptions.
● Cultivated professional relationships with clients and subcontractors through seamless communication.
● Monitored maintenance team performance, maintaining high-quality service standards and client trust.
● Achieved all KPIs and contract goals whilst upholding SLA service level agreements, ensuring client satisfaction.
● Promoted financial stability by acquiring, recording, and monitoring all maintenance budgets and navigating cost controls.
● Spearheaded health, safety, energy, environmental, and quality (HSEEQ) initiatives, nurturing positive workplace environment.
Oversaw power distribution, lighting, low current, HVAC, plumbing, fire-fighting, and mechanical/electrical equipment maintenance functions for commercial, residential, and industrial buildings. Managed large-scale commercial facilities, such as restaurants, retail shops, strip malls, and offices as well as tenant fit-out practices.
● Managed fit-out for multiple projects, including restaurants, retail shops, and strip malls.
● Seamlessly transitioned across multiple positions, from Trainee Site Engineer, Electrical Design and Estimation Engineer, and Site and Coordination Engineer to Project Operation and Coordination Engineer in Facilities Management.