HR & Change Project Manager/Advisor
Global Consultants
Total years of experience :21 years, 2 Months
* Manage strategic projects that assist in driving improved business performance, employee morale and effectiveness in the areas of - talent identification, employees’ development (training, mentoring and performance management), policy implementation; and transitioning to a self-service environment.
* Client industries - Oil & Gas ERP, Manufacturing, Banking & Finance, Media & Communications, Educational Institutions, Retail, Automotive, Engineering, Real Estate, Government, Healthcare and Start-up Businesses.
* All-inclusive Human Resources management responsibility for areas including - employee relations, recruiting, training & development and succession planning.
* Ensured other corporate aspects are maintained - company culture and values, reducing costs, and partnering with owners, managers, employees and support staff.
* Emphasised on eliminating company liabilities, creating positive employee experiences, creative sourcing, compliance and reporting are practised.
* Responsibility scope: 15, 000+ employees in 16 offices throughout MENA, Iraq, Iran, Pakistan and CIS Countries.
* Performed Quality check on training materials and ensured all content is appropriate for each specific client.
* Supported trainers during training sessions, by delivering and ensuring participants' needs are met.
* Conducted skills gap analyses.
* Mapped out long-term training plans for teams.
* Prepared educational material (e.g. design manuals and order booklets)
* Selected educational most appropriate methods (e.g. like on-the-job coaching, conferences, workshops and e-learning courses).
* Scheduled regular soft-skills development and management training.
* Assessed the impact of training on employee performance.
* Liaised with external partners and outsource training as needed.
* Gathered feedback from trainees and trainers after each session.
* Prepared cost reports for each learning program.
* Updated curriculum database and training records.
Product Development, Quality Control and Customer Care Officer
Dec. 2008 to Feb. 2010
* Developed product manuals, policies, SOPs, training sessions and marketing collateral.
* Involved in analyses of transactions processes, which led to determining how procedures might be improved with recommendations on correctness of data and process reengineering.
* Monitored assessment procedures to ensure that all tests are performed according to established product specifications, standard test methods and protocols.
* Proactively conducting satisfaction checks and value added updates directly with customers.
Priority Banking Customer Relationship Assistant and Change Project Member
Sept. 2004 to Nov. 2008
* Analysed and determined the financial needs of each customer, then matched this need to the appropriate product or service, therefore, growing profitable customer relationships based upon customer satisfaction.
* Collaborated with McKinsey & Company consultants on various projects for change management and process reengineering
* Guided and supported Human Resources operations, systems, and programs; worked with senior management to create policies and procedures, recruited employees and managed employee relations. Managed leave-of-absence programs and personnel records; handled internal personnel issues, conducted potential candidates’ interviews along with reviewing daily Human Resources functions.
* Performed administrative and clerical functions including support to the CEO and three Senior Management staff (Legal Counsel, HR Head and Administration Head).