Call Center Representative
Ventures Middle East
Total years of experience :2 years, 2 Months
Take customer calls and provide accurate, satisfactory answers to their queries and concerns
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Call clients and customers to inform them about the company’s new products, services and policies
Guide callers through troubleshooting, navigating the company site or using the products or services
Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
Collaborate with other call center professionals to improve customer service
Help to train new employees and inform them about the company’s customer management policies
- Manage office supplies stock and place orders.
- Prepare regular reports on expenses and office budgets.
-Maintain and update company databases.
-Organize a filing system for important and confidential company documents.
- Answer queries by employees and clients.
- Update office policies as needed.
- Maintain a company calendar and schedule appointments.
- Book meeting rooms as required.
- Distribute and store correspondence (e.g. letters, emailsand packages).
- Prepare reports and presentations with statistical data, as assigned.
- Arrange travel and accommodations.
- Schedule in-house and external events.
|Provide Technical Support for Products#
troubleshoot and diagnose problems via phone, research resolutions, apply methods, and run tests to ensure that specific issues have been resolved.
|Complete On-Site Diagnostics and Service Calls#
respond to issues in person & discuss problems with clients, perform diagnostic tests on equipment or computer systems, work to resolve problems, and ensure that products are working properly.
|Perform Preventative Maintenance#
Note down log preventative maintenance visits, run reports detailing what processes were completed, and make notes about what might need to be done in the future to prevent problems.
| Problem and Resolution Reports#
adequate and up-to-date reports that outline problems they’ve resolved and how they fixed an issue. These reports and notes can be kept as a sort of manual to help resolve similar issues in the future.
| Sell and Renew Service Contracts#
discuss service contracts with clients & present the benefits of such contracts, negotiate renewal terms, and outline what services are attached to specific types of contracts.