Customer Services Manager
Dbay Communications (pvt) Ltd
Total years of experience :7 years, 9 Months
Maintained sales staff by recruiting, selecting, training and supervising for selling services in Ontario, Canada by Telemarketing.
Established Sales objectives by forecasting and developing monthly sales quotas for territories of Ontario, Projecting expected sales volume and profit.
Communicating with customers to close sales and satisfy them for the required services.
Making report of sales on monthly basis and reporting to CEO and Chairman.
Account Management of daily expenses and salary of employees.
Making Cold Calls to Customer
Inbound Customer Dealing
Leading the Team
Closing the Sales
Making Report of Daily, Weekly and Monthly Sales and Customers
Managing the Floor and TSR’s
Reporting to Operational Manager and C.E.O
Training to New Comers
Accounting aspects. Customer’s dealings, Banks dealings, checking of orders
Cash Handling. Office and Function Hall handling. Marketing Research and
Evaluation of Customer Satisfaction.
Supervision of automotive department in accordance with the organizations policies.
Directed procurement of all types of company owned and operated automotive equipment, materials, supplies and parts required to maintain garages and storage facilities.
Selling and marketing of CNG Kits, Cylinders and communicating with customers and persuading them to get the extra services.
Dealing with banks, Accounts and inventory management and invoicing for customers of services done.
Reporting to CEO regarding Sales, Stock and employees.
Involve in sales
Managing Kit Installation
Handling with Cash
Regular monitoring and report of all the Sales status to my Account Department on weekly basis and keeping track of the Sales and Cash.
Office Administration and Marketing
Customer account tracking
Spare Parts Purchasing
Convincing the Customers
Administration and supervision of CNG station staff and CNG kit conversion Workshop.
Marketing and supply of CNG kits, cylinders and automotive parts of CNG in Pakistan.
Customers, banks dealing, cash handling and involved in sales and purchase of automotive parts.
Reporting to Account department on daily basis CNG Station and Workshop sales.
Reporting to Director and CEO regarding Market, Sales, Stock and Employees.
Managing CNG Station,
Handling with Cash
Involve in sales and purchase
Regular monitoring and report submitting of all Sales status to Account Department on Daily basis and keeping track of the Sales and Cash.
Office Administration
Customer account tracking
Customer Services.
Educational Details: BACHELORS DEGREE Bachelors of Arts University of the Punjab, Lahore HIGHER SECONDARY LEVEL Faculty of Arts BISE, Lahore Pakistan. SECONDARY LEVEL Matriculation (Science) BISE, Lahore Pakistan.