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Customer Service Executive في HSBC

• الإمارات العربية المتحدة
• يناير 2007 إلى يناير 2017

Handled UK Based Customer Inquiries: Effectively managed and responded to banking queries from UK-based HSBC customers, demonstrating strong communication and problem solving skills.
•Resolution of Customer Complaints: Successfully resolved customer complaints related to banking inquiries, showcasing your commitment to customer satisfaction.
•Audit and Quality Assurance: Conducted audits of colleagues' work, providing valuable feedback for improvement and ensuring high-quality service delivery.
•Training and Mentorship: Played a key role in training new staff members, demonstrating your ability to transfer knowledge and develop team members.
•Presentations and Education: Prepared and delivered presentations to educate staff on new updates and best practices, highlighting your ability to communicate complex information effectively.
•Performance Evaluation: Evaluated the performance of new staff members and reported findings to management, emphasizing your role in enhancing team performance.
•Capacity Planning: Prepared daily capacity plans, demonstrating your organizational skills and ability to manage workloads efficiently.
•Communication with UK Relationship Managers: Contacted Relationship Managers in the UK via phone and email, showcasing your ability to interact with international stakeholders.
•Audit Letters Preparation: Mention your involvement in preparing annual audit letters for UK-based HSBC customers, emphasizing attention to detail and adherence to compliance standards. from UK-based Auditors on banking issues, showcasing your ability to engage with external auditors and resolve issues.