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Eric Crandall, Senior Operations & Program Leader

Eric Crandall

Senior Operations & Program Leader·Lowe’s Home Improvement,

Jordan

Master's degree, Business Administration

Work experience

Total years of experience: 21 years, 3 months

Senior Operations & Program Leader

January 2024 - December 2025

Lowe’s Home Improvement,

Southern Pines, United States

January 2024 - December 2025

• Spearheaded project management initiatives, driving operational excellence and strategic alignment across diverse teams.
• Oversaw comprehensive budgets, implementing cost control measures to enhance financial sustainability and accountability.
• Coordinated cross-functional teams in operations, sales, HR, and compliance to foster collaboration and achieve project objectives.
• Executed high-impact projects aimed at improving service quality and operational efficiency, resulting in measurable growth.
• Ensured timely completion of projects, consistently meeting performance metrics and stakeholder expectations.

Company industry:
Retail & Wholesale

Engineer Officer

October 2004 - October 2024

US Army Reserves,

Fort Bragg, United States

October 2004 - October 2024

• Dynamic Engineer Officer with extensive experience in project management and civil engineering.

• Proven track record of successfully leading projects from inception to completion, ensuring on-time and within-budget delivery.

• Skilled in facility management, optimizing operations to enhance efficiency and reduce costs.

• Experienced in navigating government contracts, ensuring compliance and fostering strong stakeholder relationships.

• Adept at utilizing project management methodologies to drive team collaboration and achieve project goals.

• Committed to continuous improvement and leveraging technical expertise to deliver innovative solutions.

• Strong communicator with the ability to manage cross-functional teams and engage with diverse stakeholders effectively.

Company industry:
Military & Defense

Executive Human Resources Officer

January 2022 - October 2023

United States Army,

Fort Bragg, United States

January 2022 - October 2023

• Led HR initiatives for an executive-level organization, enhancing project management skills while supporting 400+ personnel.

• Oversaw HR budgets and resource allocation, optimizing workforce operations and ensuring efficient project execution.

• Executed HR and compliance projects, including recruitment and payroll, demonstrating strong organizational and planning abilities.

• Achieved timely project completion by effectively resolving complex personnel and financial challenges.

• Developed and monitored KPIs related to staffing readiness and service delivery, driving continuous improvement in project outcomes.

Company industry:
Military & Defense

Engineer Operations Officer

January 2020 - January 2022

United States Army,

Fort Bragg, United States

January 2020 - January 2022

• Oversaw project budgets, ensuring effective materials procurement and seamless contract coordination for engineering and facilities initiatives.

• Directed multidisciplinary teams, enhancing collaboration across construction, facilities management, and property oversight.

• Successfully delivered infrastructure and facilities projects on schedule, adhering to scope and budget constraints.

• Fostered strong communication with internal leadership, contractors, and external stakeholders throughout the project lifecycle, ensuring alignment and transparency.

• Analyzed and reported on KPIs, driving performance improvements and informed decision-making.

Company industry:
Military & Defense

Director, Department of Public Works

January 2019 - January 2020

United States Army,

Amman, Jordan

January 2019 - January 2020

• Led project management initiatives as a Senior Project Manager, overseeing a team of 11 professionals to drive program success and ensure effective execution of project goals.

• Implemented Key Performance Indicator (KPI) tracking to enhance project performance and accountability.

• Streamlined materials procurement and property management processes, improving operational efficiency.

• Developed and maintained comprehensive project documentation, including risk assessments and recovery plans, to mitigate potential setbacks.

• Conducted extensive travel across Jordan to strategically plan and coordinate projects, ensuring alignment with organizational objectives and successful delivery of high-value projects.

Company industry:
Military & Defense

256th Combat Support Hospital Human Resources & Operations Officer

January 2011 - January 2019

United States Army,

Twinsburg, United States

January 2011 - January 2019

• Directed and coordinated a diverse team of 30+ military and civilian personnel, enhancing operational efficiency across multiple regional centers.

• Streamlined HR and operational processes, optimizing workload distribution and effectively addressing staffing vacancies to maintain seamless operations.

• Facilitated weekly leadership and staff meetings, promoting collaboration and ensuring alignment on project priorities, timelines, and performance metrics.

• Crafted and instituted comprehensive Standard Operating Procedures (SOPs), driving consistency and improving overall project execution and compliance.

• Leveraged leadership skills to foster a results-oriented culture, contributing to improved team performance and project outcomes.

Company industry:
Military & Defense

Education

Webster University

May 2022

May 2022

Master's degree, Business Administration

United States

West Virginia University

December 2007

December 2007

Bachelor's degree, Business Administration

United States

Languages

English

Native Speaker

Hobbies and interests

Drone Pilot

Federal Aviation Administration: Part 107 SUAS (Drone) Remote Pilot #4644619