إريك Gonzales

Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly.
Monitor datacenter health using preexisting management tools and respond to hardware issues as they arise; help build, test, and maintain new servers as needed. Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments. Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed. Perform routine/scheduled audits of the systems, including all backups. Provide technical support for both hardware and software issues our users encounter. Manage the configuration and operation of client-based computer operating systems. Upgrade systems and processes as required for enhanced functionality and security issue resolution. Administrate infrastructure, including firewalls, databases, malware protection software and other processes. Review application logs. Install and test computer-related equipment.

Manage organizations’ computer systems, including software, hardware and networks. Responsible for designing, installing, and supporting the entire system. Identifying areas that need improvements or overhauls and implementing changes. Implementing security protocols, IT systems, networking infrastructures and database systems. Managing multiple projects simultaneously. Working with inter-disciplinary teams to craft IT solutions. Communicating complex information to a non-technological audience and troubleshooting technology problems.

(15 Years & Up Experienced Employee)
Specialization : IT/Computer - Network/System/Database Admin
Role : IT Manager
Work Description :

Member of the core pre- opening team. Leads in Project developments for IT systems. Maintains, plans, develops, deploys, tests and optimizes Network and Systems applications services.
Provides in depth diagnosis and problem resolution including design, installation, configuration, testing and enhancements of IPTV, RMS, CCTV, PABX and Data center systems.

•Leads in Project developments for IT systems.
•Maintains, plans, develops, deploys, tests and optimizes network and systems applications services Property Mgt. Systems and Point of Sales.
•Configuration management and overall operational readiness of Network systems, Data security and Server administration.
•Provides in depth diagnosis and problem resolution including design, installation, configuration, testing and enhancements of data center systems.
•Communicates project status, task accomplishments and direction to suppliers.
•Configuration and deployment of server hardware and network equipments.
•Repairs and Maintenance of IT equipment on all departments
•Software and Application administration
•Backup and Disaster Recovery programs
•Provides WIFI and Internet connections for admin and guest services.
•Provides fault-finding services hardware and software troubleshooting and share technical expertise and support to end-users

Responsible for planning, development and implementation of hardware, software applications, programming and systems network and integration of a management information system.
Consulting computer users to ascertain needs. Ensure that facilities meet user or project requirements.

Accomplishes information technology staff results by communicating job expectations, planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.

Develop the overall framework for the physical and process monitoring of project activities. Testing and modifying systems to ensure that that they operate reliably.

Installing network and computer systems. Maintaining, repairing and upgrading network infrastructures. Designing maintenance procedures and putting them into operation.

Fully supporting, configuring, maintaining and upgrading systems and networks.

First point of contact (first line support) for resolving MIS Helpdesk queries. Assist in end user training and supporting documentation.