President / Executive Management Consultant
Total years of experience :32 years, 6 Months
Worked with multiple business and technology VP/Director level individuals at a Fortune 500 hotel chain to deliver a secure payment solution critical to the protection of guest credit card data across all hotels. Contributed subject matter expertise in the following areas: business case development focusing on PCI scope reduction, brand protection, revenue acceleration using loyalty card memberships, RFI/RFP development and vendor selection, Contract development/negotiation, Enterprise architecture planning/migration, Operational process improvement/re-engineering, Product testing and release management, Change management through training, Support desk management, Program management and Benefits tracking (NPV, ROI).
•Assisted a governmental organization in a Caribbean country with the development a business plan for a key initiative focusing on a mini Silicon Valley. Performed an economic value analysis (diversification, job creation, travel and tourism benefits and local business development) that led to the implementation of a technology park and the negotiation of key outsourcing deals and the job growth in new economic sectors.
•Provided executive-level support to VP and General Managers of the Customer Retention organizations at a Fortune 500 telecommunications company as part of a post-merger integration effort. Activities include the development of financial plans, including program management focusing on churn reduction.
Executed strategic projects in the areas of process and performance improvement (analysis of customer complaints, loyalty programs, 90-Day retention, offer effectiveness, cost of saves and NPV contribution of revenue protection). Managed the integration of several business data warehouses into a single reporting platform. Uncovered improvement opportunities through statistical analysis and proposed recommendations that led to additional investment in successful customer loyalty programs.
•Assisted the Director of Pricing at a Fortune 1000 telecommunications company with the design and implementation of a sales tool that supports the pricing process and provides market intelligence (definition and pricing of voice/data/video product offerings, market segmentation by geographical zone, dynamic pricing, acquisition and analysis of competitive intelligence). The objective was to improve the effectiveness of the marketing/sales process and maximize up-selling and cross-selling opportunities.
•Assisted the Director of Finance at a global manufacturing company with the audit of the Procure-to-Pay cycle as well as the assessment of supply chain and IT processes. The project enabled the organization to improve financial controls, security procedures and operational performance. Designed a complex enterprise data model and set up a large database using archives of past business transactions. Ran audit queries, analyzed processes, qualified/quantified improvement opportunities and led improvement projects.
•Assisted the Director of the call center outsourcing management team at a Fortune 1000 telecommunications company with the design and development of a decision-support tool enabling the forecast and monitoring of important metrics - call distribution ratios, service cost, customer satisfaction and off-shoring ratio - in order to improve the effectiveness of the global outsourcing program.
•Led the design and development of a complex business-technology management software package enabling business/IT strategic alignment (business performance modeling, project portfolio management, enterprise information architecture and service management) - This solution addresses governance issues and provides intelligence for executive decision-support.
A management consulting firm.
Provided thought leadership and contributed to the growth of the practice (sales support, service offering development, recruiting, mentoring).
•Developed methodologies and tools addressing market analysis, product and revenue model analysis, sales and marketing strategies (including channel strategy), competitive analysis, business model evaluation and implementation (including partnership strategies and technology considerations).
•Led several projects focusing strategic planning and business model re-design at Fortune 1000 and Dot-Coms (e-CRM strategy, branding strategy, digital marketplaces, and channel strategy).
•Designed specifications for e-commerce, marketing automation, content management and portal solutions. Addressed the governance issues relating to the outsourcing of IT services to ASP providers. Developed information architecture models using Erwin and performed data mapping and profiling activities to address integration with existing non web-based systems.
Was a key contributor to a Center of Excellence in charge of methodologies and tools addressing IT strategy, IT organization re-design, IT effectiveness, Enterprise Information Architecture and PMO management.
•Managed data center assessment projects to support pre-merger due diligence and post-merger implementation initiatives. Used the ITIL framework to provide a qualitative and quantitative analysis of IT operations.
•Worked with the CIO of a Fortune 1000 chemical company on an EVA-based framework intended to clearly articulate the contribution of IT investments to the performance of the business and serve as the valuation model for future IT projects. I also assisted him with the redesign of the IT organization/processes (using ITIL, COBIT frameworks), several change management activities as well as the implementation of a large PMO to support a multi-million dollar investment in an ERP solution.
•Led a strategy project focusing on designing the supply chain capability of a Fortune 1000 pulp and paper company. Developed the strategic plan, the “TO-BE” enterprise architecture blueprint and the architecture migration plan based on potential ERP solutions and specialized packages. Performed data mapping and profiling activities to address application portfolio integration issues.
•Developed an IT governance model and project prioritization framework to ensure that IT and business units collaborate effectively to make decisions regarding the approval, audit and cancellation of IT projects (Fortune 500 Investment banking firm). This initiative allowed the company to streamline the funding issues, minimize costly project cancellations and improve project completion/success rate.
•Developed a transformation plan for the re-engineering and centralization of back-office operations for a major European bank (process re-engineering, business case development, package selection, implementation planning). Project involved the consolidation of data center operations and resulted in about 20% cost reduction as well as increased process standardization and efficiency. Performed data mapping and profiling activities to address application portfolio integration issues, including the determination of universal, regional and product-specific data entities that supported the design of the enterprise data warehouse.
Worked with the head of the “IT Strategy” department of a major European bank to develop and implement its IT strategy through the redesign of the enterprise architecture blueprint.
•Designed and implemented a performance improvement program for the back-office operations of another major European bank, that resulted in 30% cost reduction and increased productivity.
•Worked with the IT organization at an airline company to draft a comprehensive governance document defining the communication protocol, roles and responsibilities in the context of the outsourcing of IT services.
A software and service company focusing on client-server technology.
Masters degree in Electronics and Computer Science