Erika Mae Capinianes

-Manage daily front desk operations, ensuring a professional and welcoming environment for clients and visitors.
-Handle incoming calls, emails, and inquiries, efficiently directing them to the appropriate real estate agents or departments.
-Coordinate and schedule property viewings, meetings, and client appointments.
-Maintain and update internal office records, property listings, and client databases with a high level of accuracy.
-Prepare and process real estate documentation including RERA Forms A, B, F, I, and U.
-Obtain permits (Trakheesi) through the DLD portal.
Provided comprehensive administrative support including filing, document control, and overall office coordination.
-Support marketing initiatives by organizing listings, brochures, and social media content.
-Assist HR with recruitment tasks, including candidate screening and interview scheduling.
-Manage the companys social media platforms and website, ensuring consistent posting of market updates, property listings, and real estate insights in Dubai.
-Attend developer briefings and property presentations alongside property consultants to stay updated on new projects and market trends.
-Create marketing content including videos and promotional materials featuring real estate agents for social media platforms.

Provided administrative and clerical support to legal
professionals, assisting with case preparation and
documentation.
Drafted and revised legal correspondence, contracts, and official documents.
Managed calendars, scheduled hearings and meetings, and tracked critical deadlines.
Maintained confidential client records in compliance with legal and ethical standards.
Handled client communications professionally via phone, email, and in person.

Managed guest check-in and check-out processes efficiently and accurately.
Handled reservations and responded promptly to guest inquiries.
Coordinated with housekeeping to ensure room readiness and guest satisfaction.
Delivered excellent customer service, ensuring a positive guest experience.
Promoted and upsold additional hotel services and amenities to enhance guest experience and increase revenue.