Administration and Finance and Accounts
AAR-Brown International Corporation
Total years of experience :19 years, 7 Months
Finance and Accounts Specialist/Administrative Assistant
-Serves as administrative assistant to the Program Manager, provides administrative and clerical support, maintains the Manager’s calendar prepares and/or modifies correspondence, reports, drafts, and memos.
-Schedule and coordinate meetings, appointments, and travel arrangements of the PM and other managers.
-Provides management with financial information through the preparation and review of financial reports.
-Responsible for preparation of financial statements, maintaining cash controls supervising the payroll and personnel administration, purchasing, maintaining accounts payable, and managing office operations.
-Proofs and monitors documents such as invoices and employee timesheets
-Performs HR duties such as segregating resumes, following up on prospective employees, and maintaining a database of candidates and existing employees.
-Performs other duties as assigned such as preparing reports, materials for presentation and/or publication (deliverables); preparing Manufacturing Setback Schedule, etc., and providing administrative support with proposals, tender, and Bill of Materials (BOM).
-Maintains supply warehouse documentation, and administers document control procedures and filing system. Prepares weekly and monthly reports.
-Unloads, unpacks, visually inspects, counts, segregates, palletizes, and stores incoming supplies. Operates material handling equipment.
-Prepares periodic and perpetual inventory of stock and property, stores articles in bins and shelves according to identifying information.
-Makes issues and turn-in of property between departments.
-Prepares adjustment and reporting documents for property lost, damaged, or destroyed.
-Receives, stores, and issues all Military Radio Communications Equipment such as SINCGARS AN/VRC 90 and AN/VRC 92E VHF Radio, Harris HF Radio, Crypto AG HC- 2650, Antenna Mast and SOTAS Inter-Vehicular Communication System
Provide fast, competent, and efficient servicing of inquiries, requests, and complaints within set service levels.
Practice case ownership and ensure the resolution of requests and complaints of clients within service levels.
Coordinate with other department escalated problems and complaints of customers.
Perform follow-through by calling customers and informing them of the resolution.
Cross-sell bank products to customers, as well as non-customers.
Duties as Teleservices Supervisor
Coordinate with the different units of the bank to relay new programs and promotions for the bank’s clients, especially existing credit cardholders and new card applicants.
Implement the bank’s credit card anti-attrition and client retention efforts.
Train and supervise outbound agents in fulfilling their duties and responsibilities, including, but not limited to, call handling, spiels, and overall customer orientation.
Perform other duties that may be assigned by Call Center Head.
Duties as Customer Service Officer:
Ensure resolution of requests and complaints of clients within service levels
Tag/block reported lost and stolen cards.
Approve or decline normal authorization requests in accordance with Union Bank’s approved policies.
Monitor and log downtime system for reference and documentation to enforce corrective measures and prevent the recurrence of technical problems.
Report to authorization supervisor or officer-on-duty potential fraud detected based on the cardholder and merchant authorization activity reports/ Cardpac screens.
Perform other duties that may be assigned by the Authorization Supervisor and/or Call Center Head.
Provide full administrative and secretarial service to the Department Heads
Undertake reception duties effectively and efficiently.
Act as a focal point for all telephone inquiries, and take and pick up messages for the assigned department.
Ensure filing, record keeping, and organization of records and databases are up-to-date and accurate.
Manage superior’s calendar; arrange meetings and bosses’ foreign trips, as well as other employees within the department
Ensure proper turn-over of documents to other departments and /or external customers
Facilitate requests for donations, medical missions, and free clinics
I am an academic scholar and Dean's Lister when I took up Psychology. I have a Grade Weighted Average (GWA) of not lower than 1.40, in a 5-point system with grade of 1 being the highest, during my final year in college.