Administrative Team Leader
Urban Yoga
Total years of experience :10 years, 9 Months
Managing the day to day operation of the studio.
Supervising reception team and teachers.
Collating and sending reports such as sales, expense, petty cash and other things about the studio in a timely manner.
Spearheading customer service through email correspondence and face to face interaction.
Hiring and evaluation of administrative staff.
Managing staff‘s leave which includes finding substitute or covers for the employees.
Decision maker and providing solution regarding issues at the studio, students and employees.
Handling feedback and giving appropriate responses to students, teachers and staff.
Responsible in maintaining and managing the business daily operation from sales to administiration.
Providing executive assistance to the General Manager such as business correspondence, diary management, travel and hotel booking.
Bookkeeping and filing of documents making sure all office records, finances and CRM are maintained up to date.
Processing official documents for the company related to visa, contracts and trade license.
Point of contact for customers and vendors.
2014-2015
STOREMOTION FURNITURE INDUSTY - DUBAI
Solely managed Administration, Accounts and Human Resource.
Maintained office system including data management and paperless filings.
Handled payroll and employee benefits such as scheduling of annual leave and performance review.
Arranged conference meeting, company events as well as hotel and travel booking.
Effectively managed cash flow by scheduling payments and successful collection of accounts receivables.
Assisted procurement team in lowering expense on supplies by researching and dealing with suppliers.
Provided customer service to clients based in the US and the UK
thru inbound calls and emails.
Resolved customer issues by providing them
solutions and options within the scope of company policy with integrity.
Trained and mentored newly hired agents on how to provide outstanding customer service by providing real time support on their calls and sharing best practices, classroom facilitation and coaching.
Certificate in Social Media Marketing
Major in Business Management