Errol John Chavez, Air Cargo Supervisor

Errol John Chavez

Air Cargo Supervisor

G4S Secure Solutions

Location
Kuwait - Al Ahmadi
Education
Bachelor's degree, Bachelor of Arts in Communication
Experience
14 years, 9 Months

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Work Experience

Total years of experience :14 years, 9 Months

Air Cargo Supervisor at G4S Secure Solutions
  • Kuwait - Al Farawaniyah
  • My current job since May 2018

Distribute cargo in such manner that space use is maximized. Screen shipments, belongings or materials before loading in the aircraft. Making decisions and solving problems by analyzing information and evaluating results to choose the best solution and solve problems. Provides information to supervisors, co-workers and subordinates by telephone, in written, or in person. Developing constructive and cooperative working relationships with others. Performing general physical activities. Coaching and developing others. Guiding, directing and motivating subordinates including setting performance standards and monitoring performance. Resolves conflicts and negotiate with others. Evaluating information to determine compliance with standards. Training and teaching others. Controlling machines such as X-ray and ETD machine. Monitor processes, materials, or surroundings. Documenting or recording information. Performing for or working directly with the public. Performing administrative activities. Maintaining mechanical and electrical equipment.

Aviation Supervisor at G4S Kuwait International Airport
  • Kuwait - Al Farawaniyah
  • November 2016 to May 2018

Handles employee performance evaluation, provide feedback to staff, and complete and submit employees’ attendance. Keeps co-supervisors and essential personnel advised on any incident with complete written report. Ensure compliance with law, policy, guidelines and procedures. Inspect employees uniform and on-site equipment condition. Identify illegal or suspicious items and activities. Respond to incidents and emergency situations. Gather evidence needed for investigation. Responds to questions, complaints and request for information or assistance from the public. Complete and maintain accurate records and reports concerning incidents and information. Responsible of providing orientation and training to new employees and supervisors. Serving as a link from subordinates to upper management. Provides training, mentoring and coaching to new hired screening officers and newly promoted supervisors.

Sales Advisor at TeaGswendner
  • Kuwait - Hawali
  • August 2016 to September 2016

Greets customers within store and make sure that all are attended and their needs are met. Sell products, describe them to customers, explaining how to use and take care of them. Offers general advice, technical assistance and guidance. Promote products, arranging displays in the store. Evaluate products and make recommendations. Does financial transactions, packaging the purchases and operate cash registry. Counting money in the cash register and remits to the financial officer in charge. Helps in stocking merchandise in racks and shelves, mark price tags, prepare displays, take stock inventory and arrange deliveries to customer’s destination (operated through Talabat). Prepares inventory replacements and sales report daily, weekly and monthly to the owner. Attend to customer complaints and providing the best solution.

Customer Service Trainer at M.H. Alshaya Co.
  • Kuwait
  • March 2015 to April 2016

Conducting job evaluation surveys;
Developing effective induction programs;
Delivering training to individuals or groups of employees;
Compiling and presenting information
Implementing, advising about and monitoring development schemes;
Supervising and monitoring progress made via training programs or schemes;
Ensuring employees receive statutory required training;
Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers;
Helping line managers and trainers solve specific training problems, either on a one-to-one basis or in groups;
Compiles training manuals.

Customer Service Associate at M.H. Alshaya Co.
  • Kuwait
  • March 2013 to March 2015

Interacts with the visitors in the park and implement the dynamics in compliance with documentation, guidelines and procedures determined by the commercial partners;

Ensuring the establishment’s cleanliness and organization at all times based on health and safety standards of the company;

Maintaining monthly, weekly and daily report of establishment’s attendance, consumables and inventory;

Identify failures, shortage of raw materials, utensils or elements and report these to the Area Coordinator;

Guiding and solving queries of the customer;

Handles, receives, checks and remits money in the treasury for daily inventory and counting;

Elaborates establishments’ theming elements montage.

Executive Producer, Radio Announcer, Internship Supervisor at DZJV 1458 KHZ - ZOE BROADCASTING NETWORK INCORPORATED
  • Philippines
  • September 2009 to February 2013

Executive Producer
• Responsible for the creation, organization, and direction of live radio programming
• Produce recorded content, from shows to radio commercials, and commercial bumpers using Adobe Audition.
• Keeps the show on time and within format, arranging guests, editing pre-recorded audio pieces for broadcast
• Develop ideas for the programs
• Writing scripts
• Responsible for selecting and assembling sound recordings in preparation for the final sound mixing or mastering of radio program and production involving recorded.
• Voicing plugs and adding any inserts, and interviews

Radio Announcer
• Interview show guests about their lives, their work, or topics of current interest.
• Discuss various topics specifically about Health and Sports.
• Attend press conferences in order to gather information for broadcast.

Radio Disc Jockey (DJ)
• Announces radio program of musical selections.
• Comments on music and other matters of interest to audience.
• Interview musical personalities and members of listening audience who telephone musical requests.
• Operate control consoles.
• Giving insights on certain topic. (ex. Love advices)

Internship Supervisor
• Work directly with the students to achieve the educational goal of the internship by assigning appropriate work duties
• Provide the students with an orientation to the work-site duties, hours, and company's expectations
• Schedule regular meetings with the student, and provide an appropriate evaluation of the student's performance
• Communicate with the student's school supervisor with regard to any questions which may arise about the student during their internship.
• Certify confirmation of the student's working schedule and personal conduct during the internship.
• Teaching the students on the nature of radio broadcasting
• Provide a written testimonial for the student which gives information about the contents and duration of the student's internship

Customer Service Representative at SITEL PHILIPPINES CORPORATION
  • Philippines
  • April 2009 to August 2009

• Handles customer questions, complaints, and inquiries with courtesy and professionalism.
• Resolves customer issues with one call resolution.
• Offers alternative resolution where appropriate with the objective of retaining customer's business.
• Handles business transactions in connection with activation of new customer accounts on a computer terminal.
• Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar.
• Continually maintain working knowledge of all company products, services and promotions.
• Make recommendations according to customer's needs.
• Performs other duties as assigned by management.

Education

Bachelor's degree, Bachelor of Arts in Communication
  • at University of Perpetual Help System Laguna
  • April 2009

Radio and Television Broadcasting, Journalism, Advertising, Basic Photography, Public Relations, Print Media, Theatre, Events

Bayt Tests

IQ Test
IQ Test
Score 62%

Specialties & Skills

Event Management
Customer Handling
Scriptwriter
Radio Broadcasting
Customer Service
Communication and Media
Sales and Marketing
Education and Training
Events Management
Customer and Personal Service
Theater Production
Administration and Management
Computers
Clerical

Languages

Arabic
Beginner
English
Expert
Tagalog
Expert

Memberships

Association of Broadcasters of the Philippines
  • Member
  • April 2010

Training and Certifications

“Right to Be” Award, Kidzania Kuwait (Certificate)
Date Attended:
May 2015
Outstanding Performance: Establishment Trainer (Certificate)
Date Attended:
November 2015
“Be Alshaya” Values Award Champion (Certificate)
Date Attended:
July 2015
Health and Safety Management (Training)
Training Institute:
Kidzania Kuwait - Health and Safety Department
Date Attended:
June 2014
Duration:
3 hours
Excellent Customer Service (Training)
Training Institute:
Kidzania Kuwait - Visitor Service Department
Date Attended:
June 2014
Duration:
3 hours
Leadership Award (Certificate)
Date Attended:
September 2007
Call Center Agent NC II (Training)
Training Institute:
TESDA (Technical Education and Skills Development Authority)
Date Attended:
March 2009
Duration:
100 hours
Outstanding Stage Performer (Certificate)
Date Attended:
March 2008
Print Media / Advertising (Training)
Training Institute:
Philippine Graphics Incorporated
Date Attended:
November 2007
Duration:
300 hours
Radio Broadcasting (Training)
Training Institute:
DZXL 558, RMN Manila
Date Attended:
March 2008
Duration:
300 hours