Esa khan Esa khan

 Greeting and Welcoming walk-in Customers.
 Sales of Prepaid, postpaid Sim cards, home internet connection to walk-in customer
 Identifying and assessing customers’ needs to achieve satisfaction.
 Build sustainable relationships of trust through open and interactive communications.
 Provide accurate, valid and complete information by using the right methods/ tools
 Handle Complaints, provide appropriate solutions and alternatives within the limits;
 Follow up to ensure resolution.
 Keep Record of customer interactions, process customer account and file documents.
 Follow up communication procedures, guidelines and policies.
 Handling Customer queries Regarding Bill payments
 Maintain inbound call target assigned internally to achieve incentives on monthly basis.
 Interacting with walk in customers and explaining the product related queries

Sales Coordinator LAPTOP WORLD - Bangalore India May 2011 up to present

Responsibilities: ∗ Prepares daily and monthly sales submissions log to identify specific targets and to project the number of sales to be made.
∗ Also interacting with walk in customers and explaining the product related queries.
∗ Aware all the product knowledge of the company to avoid the misunderstanding that may lead complain the customers.
∗ Ensure that the client has the satisfaction to encourage them to be interested of doing the market selling of the product.
∗ Facilitated receipt and delivery of orders from suppliers and customers; prepared local purchase orders, quotations and invoices customers.
∗ Receive, direct and convey telephone messages and fax messages.
∗ Receives internal emails for all general correspondence and sent acknowledgment from the concern department/sender.
∗ Maintain the general filing system and file all correspondence.
∗ Assist in the planning and preparation of meetings and trainings.
∗ Monitor and prepares the request use o supplies and equipment.
∗ Coordinate the repair and maintenance of office equipment and furniture with maintenance team.

Customer Relationship Management FALCON TELE-CALLING-Bangalore India Feb 2010- Mar 2011

Responsibilities:
∗ Answer inbound calls and handles customers inquiries/complaints such as GPRS, Network and Airtel Telecom Network.
∗ Re-direct calls as appropriate and take sufficient messages if requisite.
∗ Login by Avaya Software or resolution o particular customer details.
∗ Resolve inquires and complaints via email also.
∗ Maintain inbound call target assigned internally to achieve incentives on monthly basis.
∗ Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
∗ Building and maintaining healthy business relations with customer, enhancing customer satisfaction matrices by achieving delivery & service quality norms by team.
∗ Providing effective pre-sale and post-sale services to clients for boosting their satisfaction levels.
∗ Assessing the customer feedback, evaluating area of improvements and providing positive.