Fulfillment Agent
CLearTrip
مجموع سنوات الخبرة :13 years, 2 أشهر
- responsible for issuing failed booking that its not automatically confirmed .
-responsible for reissue or refund on GDS (Amadeus -Sabre -Galileo-Travel Fusion ).
-Communicating with airline for schedule change to get approval for reissue or refund Foc .
- avoid ADM by take accurate actions on system.
-Working as call Centre with one of leading company in Saudi Market almosafer. Handling the customer if they want to change their flights or hotels also for cancelation checking their refunds
-handle the customer requests from all available channels, inbound calls, outbounds calls, email, whatsapp
-try to solve customers complains regarding their flights booking or hotel bookings and give them best alternative options
*currently almost 8 years international experience in corporate ksa as travel and tourism specialist in fursan travel considered as Master in customer service with titled certificates.
* well experienced to handle multiple clients a maximum of 20 company clients with good communication and excellent service to client.
* top-notch administrator in dealing with company clients such as company HR directors in connection to corporate finance business relations.
*top-notch administrator with more than 5 years of experience as airline ticketing supervisor.
*strong customer service skills
*listening, speaking on the phone and explaining travel details
*using reservation systems, such as Amadeus GDS, , Sabre
*Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
*Use promotional techniques and prepare promotional materials to sell itinerary tour packages
*Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc
*
*strong customer service skills
*listening, speaking on the phone and explaining travel details
*using reservation systems, such as Amadeus GDS, , Sabre
*Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
*Use promotional techniques and prepare promotional materials to sell itinerary tour packages