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Eslam Elhusseiny, Customer Service Manager

Eslam Elhusseiny

Customer Service Manager·Banque Misr

Egypt

Higher diploma, Automation And Software Technologies

Work experience

Total years of experience: 9 years, 2 months

Customer Service Manager

May 2024 - Present

Banque Misr

Cairo, Egypt

May 2024 - Present

• Analyzed and reported customer financial data to assist with account assessments, helping to identify discrepancies and
suggesting solutions.
• Developed structured reports summarizing financial trends, and customer behaviors to inform decision-making.
• Collaborated with accounting and risk teams to resolve complex financial issues, ensuring accurate data handling and
compliance with banking regulations.
• Utilized financial software to process transactions, generate reports, and monitor account activity, enhancing data
integrity and workflow efficiency.
• Strengthened communication and problem-solving skills through daily interactions with clients and internal teams,
resolving financial issues effectively.

Company industry:
Banking

Sales Account Executive

January 2017 - January 2024

El-Omda Interior Design

Port Said, Egypt

January 2017 - January 2024

• Managed a diverse portfolio of clients, providing tailored interior design solutions aligned with project requirements.
• Led the full sales cycle from prospecting and negotiation to closing deals, achieving consistent annual sales growth.
• Coordinated between design, procurement, and operations teams to ensure accurate and timely project execution.
• Prepared accurate cost estimates, quotations, and financial proposals based on project specifications.
• Built and maintained long-term client relationships, increasing client retention and referral rates.
• Monitored project progress and resolved issues proactively to ensure quality and timely deliveries.
• Analyzed sales performance data and market trends to support strategic planning and identify new business
opportunities.

Company industry:
Interior design

Education

Information Technology Institute (ITI)

May 2024

May 2024

Higher diploma, Automation And Software Technologies

Egypt

Port Said University

July 2021

July 2021

Bachelor's degree, Accounting

Egypt

GPA (rating): Very good

GPA (rating): Very good

Skills

Client Support
Expert
Client Support
Expert
Account Management
Expert
Account Management
Expert
Sales Management
Expert
Sales Management
Expert
Customer Service
Expert
Customer Service
Expert
Negotiation Skills
Expert
Negotiation Skills
Expert
Pricing & Cost Estimation
Expert
Pricing & Cost Estimation
Expert
Reporting & Documentation
Expert
Reporting & Documentation
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
CRM Systems
Intermediate
CRM Systems
Intermediate
Communication Skills
Expert
Communication Skills
Expert
Problem Solving
Expert
Problem Solving
Expert
Attention to Detail
Expert
Attention to Detail
Expert
Financial Data Analysis
Intermediate
Financial Data Analysis
Intermediate

Languages

Arabic
Native Speaker
English
Intermediate