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Hiba Shoker, digital marketing

Hiba Shoker

digital marketing·freelance

Lebanon

Bachelor's degree, Marketing

Work experience

Total years of experience: 6 years, 0 months

digital marketing

January 2024 - Present

freelance

Zahle, Lebanon

January 2024 - Present

Company industry:
Marketing
Job role:
Marketing and PR

Communications & Customer Engagement Officer

November 2024 - February 2026

Michel Daher Social Foundation

Zahle, Lebanon

November 2024 - February 2026

Company industry:
Non-profit Organization
Job role:
Marketing and PR

Marketing & Client Growth Officer

March 2023 - May 2024

Prestige Bekaa – Advertising Agency

Zahle, Lebanon

March 2023 - May 2024

• Managed Instagram marketing and advertising campaigns to enhance brand visibility.
• Created engaging content aligned with client and brand objectives.
• Monitored performance metrics and optimized campaigns for better results.
• Coordinated with clients and internal teams to deliver effective marketing solutions.
Company industry:
Advertising
Job role:
Marketing and PR

Client Success & Business Development Associate

February 2022 - January 2023

Bubblescape

Beirut, Lebanon •Remote

February 2022 - January 2023

• Handled 120-150+ guest inquiries per week via phone, email, and messaging platforms.
• Managed bookings, cancellations, and special requests for 50+ units across properties.
• Resolved guest complaints with a 95% satisfaction follow-up rate.
Company industry:
Real Estate
Job role:
Customer Service and Call Center

Guest Relations & Operations Coordinator

October 2021 - December 2021

A to Z Services Qatar (Arab Cup 2021)

Doha, Qatar

October 2021 - December 2021

• Managed front desk, access control, and visitor guidance.
Company industry:
Events Management
Job role:
Customer Service and Call Center

Patient Experience & Front Desk Coordinator

April 2020 - October 2021

Sawaed El Amal Medical Centre

Bekaa, Lebanon

April 2020 - October 2021

• Welcomed and assisted 60-80 patients daily at the front desk.
• Answered and managed 40-60 incoming calls per day for appointments and inquiries.
• Coordinated between medical staff and patients to ensure smooth clinic flow.
• Maintained accurate and confidential patient files for 1, 000+ active patients
Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

Education

Lebanese International University

July 2024

July 2024

Bachelor's degree, Marketing

Lebanon

GPA (point): 4 out of 5

GPA (point): 4 out of 5

Lebanese University

January 2022

January 2022

Master's degree, Midwifery

Lebanon

college oriental

June 2018

June 2018

High school or equivalent, Life Science

Lebanon

Skills

Social Media Marketing
Expert
Social Media Marketing
Expert
Customer Service
Expert
Customer Service
Expert
Analytics
Expert
Analytics
Expert
Research
Expert
Research
Expert
Marketing
Expert
Marketing
Expert
communication skills
Expert
communication skills
Expert
microsoft office
Expert
microsoft office
Expert
team work
Expert
team work
Expert
organizational skills
Expert
organizational skills
Expert
ADVERTISEMENT
Intermediate
ADVERTISEMENT
Intermediate
BRAND COMMUNICATION
Intermediate
BRAND COMMUNICATION
Intermediate
CAMPAIGN MANAGEMENT
Intermediate
CAMPAIGN MANAGEMENT
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CONTENT CREATION
Intermediate
CONTENT CREATION
Intermediate
DIGITAL MARKETING
Intermediate
DIGITAL MARKETING
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
PERFORMANCE ANALYSIS
Intermediate
PERFORMANCE ANALYSIS
Intermediate
PUBLIC RELATIONS
Intermediate
PUBLIC RELATIONS
Intermediate
SOCIAL MEDIA MANAGEMENT
Intermediate
SOCIAL MEDIA MANAGEMENT
Intermediate
Customer Service
Expert
Customer Service
Expert
Social Media Marketing
Expert
Social Media Marketing
Expert
CRM software
Expert
CRM software
Expert
Apollo
Expert
Apollo
Expert
Business Development
Expert
Business Development
Expert

Languages

English
Expert
French
Expert
Arabic
Native Speaker

Training and Certifications

Certifications
Google Digital Marketing
Design thinking
Apr 2024
Training
Communication/Soft skills
Michel Daher Foundation
Jan 2024

Hobbies

  • reading