Technical Support Engineer
صحارى نت
Total years of experience :11 years, 3 Months
- Identified technical problems and debugged hardware and software related to LANs/WANs.
- Serve subscribers of Dial-up, DSL, Cable, wireless, WiFi.
Troubleshooting connectivity, email & browser issues of all kinds (i.e. Email, DSL, and Dial up, Wireless).
- Basic troubleshooting such as - check if webpage is up, ping and trace routes, reverse DNS lookup, and FTP support.
- Analyze and evaluate technical business requirements; and develop viable solutions/processes to meet customer requirements through Goldmine CRM.
- Taking Co-ordinates and azimuth using GPS and Compass, the heights of towers and existing installations on them.
- Analyzing area view pictures for population density evaluation (Dense Urban, Sub-Urban and Rural by road).
- Design and planning for new Microwave links using "Aircom Enterprise-Connect".
- Configuration for the TDM/Ethernet services.
- Planned, Organized, Marketed & sponsored several Local & International Events for Entrepreneurship.
- Won 2nd place for the best organized event for the Global Entrepreneurship week for 2011.
- Received more than 5 intensive trainings for each of the Marketing, Sponsorships, and Leadership & Time Management.
In accordance with the bylaws of Princess Sumaya University for Technology and the results of the examinations of the second Semester of the academic year 2012-2013, the Council o fDeans at the University decided on 05/06/2013 , Decree "1" (28-20122013), to confer on Mr. ISLAM SALEHA AWAD HNAIHEN the B.Sc. Degree in Communications Engineering with an average of 61.2%