Eslam Mahmoud

Technical Sales & Consultation: - Delivered expert technical consultations for a wide range of modern lighting solutions, including direct/indirect systems (220V, 12V & 24V), magnetic track lights, and highperformance LED chips (Osram). • Customer Journey Management: - Initiating the full sales cycle by identifying client needs, conducting live product demonstrations, and providing after-sales support to ensure brand loyalty and repeat business. • Technical Proficiency: -Applied in-depth knowledge of lighting metrics (CRI, Lumen, Lux, and Beam Angle) and load distribution diagrams to recommend optimal products based on specific architectural requirements. • Smart Home Integration:
Expertly advised clients on smart home ecosystems, integrating lighting with DALI and Tuya Smart protocols, and configuring electrical smart switches. • Outdoor & Industrial Expertise: - Managed a specialized portfolio of IP65-rated products, including floodlights, bollards, wall washers, and high-bay lighting for diverse environmental conditions. • ERP & Sales Systems: -Streamlined inventory and transaction processes using advanced enterprise tools, including Oracle, Microsoft Dynamics 360, and Onyx. • Strategic Promotion: -Boosted showroom revenue by effectively presenting daily offers, explaining flexible payment methods, and maintaining a high-energy, positive sales environment.

- Created energy and excitement around Apple products while providing the right solutions and placing products into customers’ hands.
- Delivered a unique customer experience by discovering needs and matching them with the right products.
- Maintained strong interest in technology, with agility in learning new products and features.
- Built strong communication with individuals and groups to turn visitors into loyal customers by using (ACE) Apple Customer Experience Strategy.

-Provided professional in-store assistance to customers, offering product demonstrations and detailed explanations for Samsung home appliances. -Achieved monthly sales targets by applying effective upselling and cross-selling techniques. -maintained a high level of product knowledge across all appliance categories, ensuring accurate guidance to customers. - Handled customer inquiries, resolved issues, and ensured a positive shopping experience. - Prepared daily sales reports and monitored stock levels to support smooth store operations. - Collaborated with the showroom team to maintain proper product display standards and enhance overall store presentation. - Supervised and supported a sales advisors team to achieve sales targets. - Prepared daily, weekly, and monthly sales reports. - Coordinated merchandising and marketing materials with dealers to achieve market share goals. - Participated in E.School by Samsung for training and preparing team leaders.

- Managed accounts in assigned area, ensuring shop-in-shops were up to date with marketing materials, reviewed prices, and maintained demo devices. - Collected sales data reports and provided market feedback from resellers.