إسلام محمد, Customer service representative

إسلام محمد

Customer service representative

Canadian medical center

البلد
الإمارات العربية المتحدة
التعليم
دبلوم عالي, International Business Driving License
الخبرات
11 years, 5 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :11 years, 5 أشهر

Customer service representative في Canadian medical center
  • الإمارات العربية المتحدة - أبو ظبي
  • أشغل هذه الوظيفة منذ ديسمبر 2016

• Answers incoming customer calls regarding patient problems, service questions and general client concerns
• Accord positive energy for our team
• Handling complaints (from both staff and customers)
• Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
• Monthly reports in Serving customers
• Activities with our team to support other department
• Training the team on the new System and Solving problems
• Spread a sense of enthusiasm and obstetrical to work hard
• handling patient beautifully and treated as one of my family members

customer services representative في Advanced Center for Daycare Surgery
  • الإمارات العربية المتحدة - أبو ظبي
  • مارس 2016 إلى أكتوبر 2016

 Excellent customer service skills.

 Assisting with all aspects of administrative management, directory maintenance, logistics,

equipment inventory and storage.

 Managing inventory of assets and supplies, sourcing for suppliers (vendors) and submitting

invoices.

 Coordinating between departments and operating units in resolving day-to- day administrative

and operational problems.

 Scheduling and coordinating meetings, interviews, events and other similar activities.

 Sending out and receiving mail and packages.

 Preparing business correspondence, typically using Microsoft Office (Word, Excel, PowerPoint,

Access, and Outlook).

 Data entry using 10-key keypad.

 Sending faxes.

 Managing files.

 Address resident concerns in accordance with company policies.

 Performing multifaceted general office support.

 Sending and receiving forms for the company.

 Answering the phone.

 All day-to- day operation matters.

 Operate a range of office machines such as photocopiers and computers.

 Negotiating contracts.

ادارة في cavallo
  • مصر
  • أبريل 2011 إلى مارس 2014

Customer service and provide the best deals help coordinate color management time and skill to negotiate deal with and solve problems and died for the development of new ideas

marketing في RAVIN Jeanswear
  • مصر
  • ديسمبر 2010 إلى أكتوبر 2013

اصدار تقارير بالمبيعات واحتياجات الشركة من منتجات علي مدار العام وتوقعات المنتج وادارة البائعين وتوجيهم للعمل كفريق واحد مما يزيد من حجم المبيعات

الخلفية التعليمية

دبلوم عالي, International Business Driving License
  • في Missouri State University
  • نوفمبر 2016

This is the a first certification in business skills in its kind across the whole world It is specif

بكالوريوس, Management Information System
  • في NILE ACADEMY
  • مايو 2015

Seek the following functions: application developer head of the computer science department , specialist in databases analyst support end - user , administrative analyst / Analyst systems , Information security Director , Technology consultant Information , Technology Information project manager programmer ,Director databases .

Specialties & Skills

Marketing
Phone Sales
Telemarketing
Customer Service
COMMUNICATION SKILLS
CUSTOMER SERVICE
MARKETING
MICROSOFT ACCESS
MICROSOFT EXCEL
Understanding the functions of management and how management could be expressed and analyzed.
Business administration Skills
Illustrating the process of Human Resources Management and how it could be manipulated to increase e
Developing individual’s ability to interact with others within the real business environment in term
Understanding the marketing functions and how it could be formulated to better reach of your custome

اللغات

العربية
متمرّس
الانجليزية
متمرّس

العضويات

A membership of the General Union of trading in Egypt
  • A captain in the trade union in Egypt
  • January 2015

التدريب و الشهادات

The TOEIC® Tests (تدريب)
معهد التدريب:
The TOEIC® Tests
تاريخ الدورة:
April 2014
المدة:
36 ساعة
International Business Driving License (الشهادة)
تاريخ الدورة:
May 2016
صالحة لغاية:
February 2017
ICDEL (الشهادة)
تاريخ الدورة:
December 0014
صالحة لغاية:
December 2036

الهوايات

  • Reading and reading and interest in sports to listen to the musician Yanni and Kenny Jay
    I can not leave the interesting book Achieve accomplish physical in three months Listen to music helps me on creativity Stimulus helps me to persevere in my work