Esraa Aly

• Managing full-cycle B2B and B2C sales pipelines for luxury automotive and specialized healthcare
sectors.
• Driving lead qualification, nurturing, and conversion strategies to maximize revenue and booking rates.
• Handling high-value automotive inquiries, presenting vehicle options, financing solutions, and guiding
prospects through showroom appointment conversions.
• Managing medical leads for advanced TMJ and oral surgery procedures, educating patients, pre
qualifying cases, and coordinating consultation bookings.
• Building and maintaining strategic B2B partnerships to generate recurring business opportunities and
referral channels.
• Acting as the primary liaison between clients, sales managers, medical teams, and internal
departments to ensure seamless customer journeys.
• Monitoring KPIs, conversion ratios, and performance metrics to optimize campaign effectiveness.
• Utilizing CRM systems to manage pipelines, forecast sales performance, and maintain data accuracy.
• Delivering premium customer experience aligned with luxury automotive standards and high-end
medical services.
• Contributing to revenue growth through consultative selling, objection handling, and strategic follow
ups.

• Managing end-to-end merchant onboarding within a regulated fintech (BNPL) environment.
• Serving as the primary point of contact for partner merchants, ensuring seamless activation and
operational.
• Serving as the primary point of contact for partner merchants, ensuring seamless activation and
operational readiness.
• Conducting KYB verification and documentation review to ensure compliance with internal policies
and financial regulations.
• Coordinating closely with Risk, Compliance, and Fraud Prevention teams to mitigate operational and
financial exposure.
• Monitoring merchant transactions to ensure adherence to AML standards and company compliance
frameworks.
• Maintaining accurate, audit-ready records and ensuring full CRM data integrity.
• Identifying compliance gaps and contributing to process optimization initiatives to enhance efficiency
and risk control.
• Supporting performance tracking by analyzing activation rates, transaction trends, and merchant
engagement metrics.

• Provide functional and administrative support to the Protection Unit in liaison, correspondence,
monitoring, case management, and reporting activities.
• Assist in drafting reports and routine correspondence, updating relevant databases, and compiling
statistics within the Area of Responsibility (AoR).
• Support the Protection Unit in designing and implementing a comprehensive protection strategy and
in delivering timely, effective protection responses to People of Concern (PoC).
• Liaise externally with local authorities and partners on protection-related issues under the guidance of
the supervisory unit.
• Facilitate the meaningful participation of PoC in decisions affecting their rights and in identifying
appropriate solutions to their challenges.
• Ensure compliance with protection-related Standard Operating Procedures (SOPs) and support AGD
based programming (Age, Gender, and Diversity).
• Contribute to needs assessments, participatory approaches, monitoring, reporting, and case
management activities in coordination with implementing and operational partners.
• Support assessments and processing related to durable solutions, including voluntary repatriation,
local integration, and, where appropriate, resettlement.
• Conduct preliminary interviews with PoC and determine relevant information sharing in line with
protection standards.
• Promote integrity and accountability in the delivery of protection services by implementing partners.
• Provide counseling and carry out other protection-related duties as required.

• Managing high-volume inbound calls from UK account holders, resolving complex billing and
contractual issues with a strong focus on first-call resolution.
• Providing accurate and comprehensive information regarding products, pricing, services, and contract
terms.
• Handling escalated complaints, including cases involving vulnerable customers, while maintaining
strict quality and customer experience standards.
• Ensuring compliance with UK regulatory and internal service frameworks during all customer
interactions.
• Coaching and mentoring advisors through live call monitoring, providing structured feedback to
enhance communication, objection handling, and complaint resolution skills.
• Monitoring and analyzing monthly call performance data against agreed KPIs and operational targets
across multiple platforms.
• Designing and delivering targeted training sessions to improve service quality, compliance adherence,
and performance outcomes.
• Collaborating cross-functionally with internal departments to resolve escalations and improve overall
customer journey efficiency.

• Translate academic, legal, and official texts, including books, journals, Masters and PhD theses,
contracts, and government documents from English to Arabic and vice versa.
• Provide personalized one-to-one English tutoring for learners at basic, intermediate, and advanced
levels.
• Design and deliver customized lesson plans and learning materials tailored to each students goals.
• Manage multiple students at varying proficiency levels, adapting teaching strategies to individual
learning needs.
• Monitor student progress and provide feedback to ensure measurable improvement in language skills.
• Foster an engaging and interactive learning environment to build confidence and active participation.

• Designed and delivered structured English language programs covering grammar, punctuation, reading
comprehension, and writing skills for students aged 5-14.
• Developed and facilitated interactive conversational English sessions focused on listening, fluency, and
confidence-building for early learners (ages 5-10).
• Led the development of a Montessori-aligned English curriculum for kindergarten level, ensuring age
appropriate literacy progression and phonics integration.
• Designed comprehensive lesson plans, assessment frameworks, and examination materials aligned
with IGCSE standards (Years 2-4).
• Applied differentiated instruction strategies to accommodate diverse learning abilities and maximize
student engagement and performance outcomes.
• Delivered foundational French language instruction to early-stage learners (KG-Year 1), introducing
basic vocabulary and communication skills.
• Monitored student progress through structured assessments and provided tailored feedback to
support academic development.
• Maintained high classroom engagement standards through interactive, student-centered teaching
methodologies.

• Designed structured lesson plans, examination papers, and customized learning booklets for Primary 1
and 2 students, aligned with curriculum standards and learning objectives.
• Developed interactive conversational English programs to enhance listening, comprehension and
speaking fluency for students from Primary 1 to 5.
• Delivered comprehensive English language instruction covering the four core skills (Listening,
Speaking, Reading, and Writing) in addition to structured grammar development.
• Implemented student-centered teaching methodologies to improve engagement, comprehension, and
academic performance.
• Assessed student progress through continuous evaluation tools, formative assessments, and
structured classroom feedback.
• Invigilated mid-year and final examinations across all primary stages, ensuring compliance with
academic integrity standards.
• Corrected and evaluated exam papers, providing detailed performance analysis and constructive
feedback to support student improvement.
• Contributed to maintaining high academic standards through consistent curriculum alignment and
classroom performance monitoring.

• Conducted and instructed general English language courses covering the four core skills: Listening,
Speaking, Reading, and Writing, as well as Grammar, for students of all ages.
• Delivered engaging English conversation courses to enhance fluency, comprehension, and
communication skills for learners across different age groups.
• Designed age-appropriate English curricula and learning activities tailored to students seeking to
improve general English or conversational proficiency.
• Created examinations, assignments, and assessment tools for both general English and conversational
courses to evaluate student progress effectively.
• Applied interactive, student-centered teaching methodologies to maximize engagement, participation,
and learning outcomes.
• Monitored student performance and provided constructive feedback to support continuous
improvement and skill development.
• Developed learning materials and resources aligned with course objectives and student needs,
ensuring a structured and cohesive learning experience.

• Managing all sent and delivered emails and invitations to participants and guests during the lectures
and conferences held to the model simulations.
• Handling all participants and guests queries and concerns.
• Managing all relations, deals and sponsorships with all sponsors and maintain the quality of the agreed
process to all parties including participants during the lectures held through the simulation model.
• Booked and prepared all conference halls needed.
• Handled attendance and all invitations of all participants, guests and VIPs.

• Researched and compiled bibliographies for United Nations international days by collecting, analyzing,
and organizing relevant data and resources.
• Prepared online newsletters featuring up-to-date news, statistics, and key facts for dissemination.
• Designed and wrote copy for press releases, ensuring clarity and adherence to institutional standards.
• Created engaging PowerPoint presentations for lectures, events, and awareness campaigns.
• Organized and contributed to events such as the International Day of Democracy, supporting research,
content preparation, and resource compilation.
• Assisted in maintaining depository library records and reference materials, ensuring accuracy and
accessibility for internal and public use.