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Israa Awed, back office team leader

Israa Awed

back office team leader·Arkan

Jordan

Bachelor's degree, Accounting

Work experience

Total years of experience: 14 years, 5 months

back office team leader

February 2018 - Present

Arkan

Amman, Jordan

February 2018 - Present

Company industry:
Telecommunications
Job role:
Management

Sales coordinator and customer service supervisor at outsourcing company for orange

February 2017 - Present

Arkan

Amman, Jordan

February 2017 - Present

Handling Fibre internet services, observing and checking contracts to confirm quality assurance.
Provide after-sales services and follow up any other issue related to customer’s subscriptions.
preparing reports related to sales performance and customers satisfaction and actions and classify
them into categories according to the problems we face.
Solving customers issues managing their accounts adding removing and upgrade services
Submit reports related to team and classify them into categories.
Follow-up sales team matters related to working days, days of absence preparing commissions
and preparing reports related to.
Follow-up daily work matters for customers inquires and selling products
Follow-up daily work matters for employees, emails and filling.
Handling customer issues and inquires related to their subscriptions
Company industry:
Telecommunications
Job role:
Administration

Sales coordinator

February 2017 - January 2018

Orestiada General Trade Co

Jordan

February 2017 - January 2018

Handling Fibre internet services, observing and checking contracts to confirm quality assurance.
Provide after-sales services and follow up any other issue related to customer’s subscriptions.
preparing reports related to sales performance and customers satisfaction and actions and classify
them into categories according to the problems we face.
Solving customers issues managing their accounts adding removing and upgrade services
Submit reports related to team and classify them into categories.
Follow-up sales team matters related to working days, days of absence preparing commissions
and preparing reports related to.
Follow-up daily work matters for customers inquires and selling products
Follow-up daily work matters for employees, emails and filling.
Handling customer issues and inquires related to their subscriptions
Company industry:
FMCG
Job role:
Sales

Administrative assistant

May 2011 - April 2014

May 2011 - April 2014

Handling daily emails phones and fax
Handling Official books issued and received and correspondence, and typing formal correspondence.
Data entry.
Filing documents.
Sort and categorise excel data and classify data and prepare database in clear and practical way,
and link excel pages and sheets.
Follow up the customers to record the sales orders and satisfaction of the product and record the sales
requests received by the company and supply them to the sales department
Handling Aramex shipment through preparing proforma and commercial invoices, prepare all papers
required for shipment and follow up with account manager to assure loading, packing and deliver for
the shipment.
Social Media officer (moderator on face book page, answering messages and comments).
Zain Jordan
Job role:
Administration

Customer service officer

April 2009 - May 2011

Jordan Media City

Jordan

April 2009 - May 2011

Attracts potential customers by answering products and services questions; suggesting information’s
about other products and services by phone outbound and inbound calls; email and sms.
Resolve services problems by clarifying the customers complaint; determining the cause of the
problem; selecting and explaining the best solution to solve the problem; expediting correction or
adjustment,; following up to insure resolution.
Cross selling for the products and services through campaigns.
Key account officer, Managing VIP accounts through adding and removing services and updating
accounts.
Company industry:
Media Production
Job role:
Customer Service and Call Center

Customer service officer

June 2010 - December 2010

June 2010 - December 2010

Attracts potential customers by answering products and services questions; suggesting information’s
about other products and services by sms.
A part time job during my years of study at university
Training Courses:
2011 till 2014 in Zain Jordan
Training in Positive thinking, Business Etiquette.
Anger Management (Dealing with angry customers).
Safety Training (Cases of fainting and suffocation and how to deal with fires).
Time Management Training.
Emotional Intelligence training.
DISC Training.
Job role:
Customer Service and Call Center

Education

Hashemite University

January 2006

January 2006

Bachelor's degree, Accounting

Jordan

Tawjihi, Literary Stream, Degree 88%.

Skills

Translation
Expert
Translation
Expert
Customer Service
Expert
Customer Service
Expert
puplic relationship
Expert
puplic relationship
Expert
Data Input
Expert
Data Input
Expert
Secretarial
Expert
Secretarial
Expert
FILE MANAGEMENT
Expert
FILE MANAGEMENT
Expert
SALES
Expert
SALES
Expert
CONTRACT MANAGEMENT
Expert
CONTRACT MANAGEMENT
Expert
INTERNET SERVICES
Expert
INTERNET SERVICES
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
QUALITY CONTROL
Expert
QUALITY CONTROL
Expert
UPGRADES
Expert
UPGRADES
Expert
BOOKS
Intermediate
BOOKS
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
DATABASE ADMINISTRATION
Intermediate
DATABASE ADMINISTRATION
Intermediate
Translation
Expert
Translation
Expert
Customer Service
Expert
Customer Service
Expert
puplic relationship
Expert
puplic relationship
Expert
Data Input
Expert
Data Input
Expert
Secretarial
Expert
Secretarial
Expert

Languages

Arabic
Expert
English
Expert