Human Resources Business Partner
Alyasra Fashion
مجموع سنوات الخبرة :12 years, 9 أشهر
• Partner with brand/functional management to provide support, operational, strategic advice, and best practice solutions.
• Review BU/Brand operation’s activities, annual budget & workforce planning.
• Ensuring all vacancies are managed in line with the approved budget.
• Act as a coach and mentor to all operational team and make sure to deliver all the support needed.
• Managing grievance and staff issues.
• Supporting in all people relating areas including recruitment, performance appraisal, retention, talent development, succession planning, engagement activities, rewards and recognitions, compensations, and incentive scheme.
• Act as a change agent for organizational transformation and change management.
• Leading strategic initiatives - (Glint engagement surveys - Diversity and inclusion initiative - culture change, nationalization, employee wellbeing, and recognitions).
• Led assessment centre/SDP and identified training needs to improve skills and overcome performance gaps by utilizing (IDP - PIP).
• Working with KPMG in implementing all HR policies & procedures.
Brands: Pizza Hut - Burger King - Burj Al Hamam - Kababji - Applebee's - Taco Bell -Scoop A Cone - Ayamy - Fol 0 Yassmen - Melting Point.
Plan, devise, and implement profitable operations in co-ordination with key senior stakeholders as well as lead the execution of strategic plans that positively impact on the ROI. Ensure smooth running of functions by devising and employing HR strategies, policies, and practices aligned to business objective.
Serve as a liaison between employees and HR teams of the respective business function to maintain two-way consistent communication. Structure and simplify processes for effective talent management, succession planning, staffing and recruitment process. Accomplish all assign tasks in an efficient and professional manner such as employees’ recognitions, promotions, transfers, exit interviews, store visits, conflict resolutions, and investigations in line with both company policy and Kuwait Labour Law. Adopt best practices to retain potential talent, enhance employee value proposition and foster a healthy organisation. Deliver expert advice and recommendation on business unit restructures, work force planning and management.
Key Contributions:
Initiated, evaluated, and reported succession/bench planning activities for employees up to G5, lunching HR strategic projects/initiatives with defined metrics target to enhance productivity and return on ROI.
Led assessment centre for (42.2%) of total population headcount and identified training needs to improve skills and overcome performance gaps by utilizing (IDP - PIP).
Planned, organised, and supervised job fairs and conduct onboarding process as well as decreased rejection rate of new hires from 38% to 12%.
Significantly increased employee's engagement by 4%, optimised talent pipeline by 1.6% for key critical positions, and minimised turn over up to 3%, improve delivery KPI (customer satisfaction) by 5%.
Utilised Kotter Model to initiate and adeptly deal with business change management and transformation.
Led in-depth analysis to determine and overcome risk areas and proceeded with policies, procedures, and guidelines, guaranteeing fairness and justice.
Rendered expert services as a member in CMT committee (Crisis Management Team).
Shoulder to shoulder award for outstanding performance, Jan 2020.
Reborn Group (IB Academy - Milestone for special needs - Acacia Landscape - Global Emirates - Trust - Pavillon) Led and directed overall HR operations and performed administrative support functions for 450+ employees to maintain efficiency and effectiveness. Met organisational staffing needs by overseeing and managing the talent acquisition process “overseas and local staffing”. Leveraged key skills and industry knowledge while working on formulating organisational guidelines and procedures. Organised orientation sessions for the new hire to integrate them into the organisation and enable them to perform the new job successfully. Set up a salary scale based on external equity and created employment contracts in line with company-defined policies and regulatory standards.
Key Contributions:
Established HR Department from scratch, including defined hierarchy, structured processes, implemented total rewards system, developed job description, designed disciplinary matrix, and devised policies. Analysed, forecasted, and planned workforce supply and demand and determined target talent management involvements to ensure availability of the right people in the right position.
Steered efforts towards development and management of all government relations (work visas - residencies - license) and Kuwaitizations process.
Focused on enhancing employee engagements by providing support, resolving issues, providing required resources, and sharing constructive feedback.
Manage disciplinary, grievance matters and investigations in line with both company policy and KLL. Spearheaded all activities related to the implementation of HRIS, monitored routine HR operations, produced detailed report on work progress, and shared with the CEO.
Received appreciation certificate for delivering excellent performance and results in 2017.
Oversaw HR recruitment functions, managed workforce planning, and streamlined overseas & local staffing process.
Recruited and on boarded overseas candidates based on qualifications criteria of the job role. Collected required information, references and supportive documents to proceed with the approval from the MOE and executed the work visa process. Monitored all hiring and off-boarding process in line with government formalities guidelines. Key Contribution:
Designed organisational structure defining task allocation, co-ordination, and supervision of employees and operations, also updated job descriptions when required.
Took initiatives to manage end-to-end recruiting process to meet the various staffing goals across all levels. Development of contracts for new hires, promotions, transfers and keeping track of recruitment metrics. Acted as a HR ambassador for delivering active support to all candidates throughout the interview process.
Talent Acquisition
▪️Staffing process by identifying candidates, recruitment and initial interviews.
▪️Assist with all internal and external HR related inquiries or requests.
▪️Administrative Process.
▪️Coordinate training sessions and seminars.
▪️Produce and submit reports on general HR activities.
▪️End to end support for on-boarding and off-boarding process.
▪️Coordinate with line managers and HR team on addressing performance issues.
▪️Collaborate with managers to identify future hiring needs.
▪️Act as a consultant to new hires and help them onboard
▪️Policies & procedures align with labor law and company policy.
▪️In partnership with the HR Manager and Training Manager, assists in developing solutions, programs and policies.
▪️ Medical reports and supervising all legal documents.
▪️Weekly requisition reports for HR Manager.
▪️Support line managers and employees on feedback and performance topics.
▪️Managing headcount tracking and approval process, in partnership with Finance and HR Operation.
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Sociology and Psychology