Esraa Kousa

• Provided training courses in Project Management and QMS ISO 9001:2015.
• Delivered tailored sessions to clients and professionals.
• Conducted audits and offered compliance recommendations.

Qatar Government Excellence Award: Ministry (MSY), Supreme Council (SJC)
Conduct gap analysis, facilitating workshops and practices documentation using the Ertiqa tool, identified and aligned KPI to
the organizations strategic objectives and the Excellence Government Award criteria, and prepare and closing file gaps to
ensure compliance with award criteria.
Defined and documented SOPs in four governmental entities including: Ministry of Environment and Climate Change (MECC),
Ministry of Sports and Youth (MSY), National Cyber Security Agency (NCSA), and Ministry of Interior (MOI).
• Conducted kick-off presentations to launch procedure documentation projects and align stakeholders.
• Conducted comprehensive Gap Analyses to identify compliance gaps and improvement opportunities in accordance with
the CBG guidelines.
• Analyzed departmental mandates and extracted institutional processes, classifying them into core and support operation.
• Led collaborative workshops with senior officials to capture essential data and validate SOP documentation.
• Developed and reviewed procedures in procedure cards, detailing responsibilities, permissions, and key procedure details.
• Defined and reviewed SMART performance indicators for each procedure to ensure measurable outcomes.
• Created and reviewed workflow diagrams using Visio to illustrate process flows.
• Established Operation legal Agreement (Ola) between departments to enhance coordination and accountability.
• Conducted several workshop for team member and assisting them in their professional development.
Establishing ISO 9001:2015 QMS | Regulatory Authority for Charitable Activities (RACA)
• Review work procedures, workflow, related forms, and work instruction.
• Mentor and train team members and junior consultants.
Identified and Documented Governmental Services in alignment with the Unified Services Guide issued by the CGB for
Ministry of Environment and Climate Change (MECC), including:
• Conducted gap analyses to identify compliance gaps and improvement opportunities.
• Identified, and classified services by reviewing institutional mandates and delivery channels into core (main) and sub
services.
• Supported collaborative workshops with senior officials to capture essential data and validate service documentation.
• Documented and review services in standardized service cards, detailing responsibilities, permissions, and key service
details.
• Defined SMART KPIs to measure satisfaction, quality, and productivity.
• Established SLAs between relevant entities to ensure accountability, coordination, and service quality.

• Facilitated cross-disciplinary coordination (civil, electrical, mechanical, and architectural) to ensure timely issuance of
shop drawings in line with project schedules.
• Implemented document control practices, maintaining a centralized Excel-based register of design updates for
transparent review and compliance across technical teams.
• Conducted variation analysis to identify potential site issues, delays, and cost implications, providing proactive
recommendations to mitigate risks.
• Escalated and resolved critical site issues through structured reporting and engagement with senior management,
minimizing project delays.
• Streamlined quality review processes to reduce rework and consultant rejections of shop drawings, accelerating site
execution.

Bids Management
 Analyzed RFQs, RFPs, and RFIs to ensure alignment with company capabilities.
 Prepared technical and financial proposals, including methodology, deliverables, risk plan, and KPIs.
 Coordinated project execution with clients based on SOW/bid requirements, ensuring compliance and timely delivery.
 Conducted data collection and analysis, prepared reports and presentations.
ISO Projects:
Implemented ISO 9001 QMS and ISO 22000 FSMS compliance frameworks for over five companies across the
Arab region, including Pepsi Palestine.
 Engaged with clients to assess business needs and requirements.
 Documented and analyzed workflows; performed gap analysis for improvement.
 Developed ISO QMS/FMS documentation (procedures, workflows, KPIs, risk plans).
 Monitored performance through KPIs and provided improvement feedback.
 Conducted internal audits to ensure certification readiness and resolved nonconformities.

Identified business opportunities and analyzed RFQs, RFPs, and RFIs.
 Prepared bid documents including technical and financial proposals.
 Coordinated project execution with clients based on SOW/bid requirements.
 Maintained project schedules, plans, and documentation.
 Conducted research, data collection, and analysis; developed reports and presentations
 Developed organizational procedure manuals for three entities (educational, medical, and private sector).
 Prepared ISO 9001 compliance files for two manufacturing companies.
 Contributed to the project “Creating a Competitive Edge of the Palestinian MSMEs in the Local and Potential Export
Markets”, conducting market position evaluations for five companies and delivering strategic recommendations to
strengthen their administrative, operational, marketing, and financial performance.