Essam Abd El Slaam

• Formulated and executed IT strategies and policies to align technology with business goals.
• Directed day-to-day IT operations, managing stakeholder, vendor, and supplier relationships.
• Led technology implementation for new branch expansions, coordinating with contractors and network providers.
• Designed and managed complete user lifecycle processes from onboarding to offboarding.
• Established secure server folder structures with permissions aligned to organizational policies.
• Coordinated with department heads on resource planning and role alignment for new hires.
• Coordinated with Admin and Finance departments on IT asset procurement and deployment.
• Managed ISP relationships to maintain 24/7 connectivity, monitoring performance and authorizing upgrades.
• Verified third-party hardware deliveries against contractual specifications for compliance.
• Managed IT service delivery through Freshworks ticketing system with priority-based protocols.
• Controlled full hardware/software asset lifecycle including procurement, licensing, and inventory management.
• Supported Oracle ERP implementation and integration with existing business systems.
• Governed network security through FortiGate firewall management, VPN configurations, and traffic monitoring.
• Implemented comprehensive backup and disaster recovery solutions using Veeam, Symantec, and Commvault.
• Administered centralized biometric access control systems (ZKT) and physical security infrastructure.
• Administered hybrid Microsoft Server environments across on-premise, Azure, and AWS platforms.
• Managed the enterprise data center including core networking, server ILO, storage, and wireless infrastructure.
• Oversaw virtualization platforms (VMware, Hyper-V) and supported Citrix client environments.
• Handling with the most frequent issues, DNS, DHCP, Group Policies, Active Directory and MS Azure, MDM and Hardware Testing, device Migrations (MobileIron, Intune, Secure Device Access).
• contributing to the improvement of corporate policies and processes.
• Managing Azure cloud infrastructure, configuring & managing Azure Entra ID, Identity access management, PIM Access, Conditional Access Policies.
• iOS/iPadOS & macOS Automated Device Enrollment (ADE) with Apple Business Manager & Apple School Manager.
• Managing & deploying applications from SCCM, involved in migrating users from SCCM to Intune, and pushing applications into the company portal.
• Deploying MS Intune (MDM & MAM), autopilot enrolment solutions, application packaging, compliance management & managing Intune group policies.

• Design, implement, and manage endpoint security solutions, including antivirus, EDR, NDR, XDR and IDPS.
• Monitor endpoint security systems to detect and respond to security incidents.
• Conduct regular security assessments and vulnerability scans to identify potential security weaknesses.
• Hands On Experience Tenable SC, DLP Forcepoint, Kaspersky NGAV, Kaspersky Deep Security (EDR), Trend Micro AV (windows, Linux and MAC).
• Identifies, diagnoses, and resolves Level One problems for users, personal computer software and hardware, District network, the Internet and new computer technology in a call center environment; communicates solutions to end-users.
• Diagnoses and resolves end-user network or local printer problems, PC hardware problems and servers, e-mail, Internet, dial-in and LAN access problems.
• Helps install local area network cabling systems and equipment such as network interface cards, routers and switches.
• Configuring CISCO wireless switches across Centers in Egypt.
• Server Administrator on the admin pack to manage roles and features that are installed on remote computers.
• Configuring Fortinet Firewalls across the following Regions (locally & Africa).
• Installation and configuration of standard desktop PC, Laptops, Tablets & Mobile devices as per VFS Global & VASCO standards.
• Configure basic windows, AD Login for users and emails in MS Outlook.
• Coordinate with the Central Team for Installations of Network Devices (Switch/Firewall).
• Maintain Inventory of all hardware and software resources.
• Coordinate with IT vendors for procurement.
• Coordinate with application PM for application login IDs/URLs.
• Coordinate with the central IS team for security policy implementation.
• To ensure all activities related to roll-out for a VSC are completed as per checklist & sign-off is completed.

• Installing, Configuring and Administrating a Microsoft windows
• 2019 server & Network Infrastructure Core Services (Active Directory, Group Policy, DNS, DHCP, Hyper-V).
• Deploy Mac X Server with all its Configuration & Services.
• Deploy JAMF Pro MDM for iOS, Mac OS, Apple TVs to fully control laptops, Cellular and non-Cellular devices, and iMacs.
• Providing a daily report to the IT-Manager.
• Organizing VMware datastores and check all necessary snapshots & Deploy High Availability in ESXI Hosts.
• Enhance Wireless Strength Range in the School Allocations with Cisco Catalyst WIFI 6/6E.
• Hands-on Microsoft 365 E5 Endpoint and distribute apps within it like Intune Company Portal.
• Hands-on VX-Rail and Hypered Converged Infrastructure (HCI).
• Managing Office 365 mailboxes.
• Install & Managing Azure Active Directory (Azure AD).
• Installation and maintaining FortiGate Machines Firewall & VPN.
• Design, Experience with Creation, designing, implementing, and troubleshooting VMware ESX server, VMware virtual
center, VMware Infrastructure client, setting up V-Motion, HA, DRS, and related VMware products such as VM
Workstation, P2V converters, VM Backup products and other products for virtualization.
• Design, Implement and troubleshoot Kaspersky Security Center.
• Install, Customize system images for all the MacBooks’.
• Design, Implement and troubleshoot Microsoft SQL Enterprise as Clustering services.
• Maintaining & Configuring CISCO machines (Routers-Switches-IP Telephony) and hands-on Cisco Unified
Communication Manager
• monitoring infrastructure using Zappix using farm of Centos machines.
• Implementation and administration of DNS, DHCP and WINS
• Updating servers with latest service packs and hot fixes using Kaspersky Security Center & WSUS.
• Troubleshooting Active Directory replication problems
• Review and remediate software distribution failures and eliminate the problems that causes those failures.
• Design and implement a mechanism for handing on-off technical issues to other technical teams for
• resolution.
• Responsible for the security to protect the hardware, software, and information resources of the
• company from unauthorized access, tampering or physical damage using disk image tools.
• This includes the management of IDS, anti-virus software, Web filtering, and Active Directory.
• Scheduling of hardware maintenance activities and system tests to ensure effectiveness of the hardware and software in

• Install and implement the network infrastructure with all required network tools (Switches, Routers).
• Installing, Configuring, and Administrating a Microsoft Windows Server 2019
• Solving user problems related to Active Directory.
• Implement A Sophos XG firewall totally by all customized configurations.
• Be the single point of contact with end users and project managers and deputy project managers as first-level support.
• Set and put IT Standards and Permissions on each end user per its Scale.
• Install and Configure Outlook Mail to all end users and solve any issue related to the mail server.
• Providing technical support across the company (In person, remotely, or over the phone).
• Managing IT Stock of Equipment, consumables, and other supplies.
• Creating a standard process for group policy deployment.
• Design, Implement, and troubleshoot Kaspersky Security Center.
• Management of Network Resources (Printers, Shared Folders, and Scanner).
• Describing the structure, characteristics, behavior, and other aspects of software to project stakeholders.
• Finding the best tech solution among all possible to solve the existing business problems and dilemmas and monitoring
progress as well as controlling solution development
• Defining features, phases, and solution requirements and Setting the collaboration framework.
• Providing specifications according to which the solution is defined, managed, and delivered.
• Creating a solution prototype and Participating in technology selection
• Organizing and motivating a project team
• Analyzing and managing project risk and Controlling time management
• Managing reports and necessary documentation

✦ Manage and monitor all installed IT systems and network infrastructure.
✦ Install, configure, test, and maintain all IT equipment’s.
✦ Manage Users & Groups in Active Directory & Set Users & Groups Permissions.
✦ Maintain security, backup, and redundancy strategies-Provide 2nd and 3rd level support.
✦ Updating servers with the latest service packs and hotfixes using WSUS Server.
✦ Organizing VMware datastores and checking all necessary snapshots.
✦ learn how to interact with the managerial levels and employees in all positions.
✦ Updates, patching, and software installations via group policies (GPO).
✦ Design, Implement, and troubleshoot Kaspersky Security Center.
✦ Management of Network Resources (Printers, Shared Folders, and Scanner).
✦ Expertise will all the graphics Software and its specifications and requirements and the pipeline.