Essam El Shaer

• Directed full HR transformation across 3+ UAE branches — rebuilt org structure, clarified reporting lines, and
standardized 8 core HR functions eliminating cross-department process gaps
• Implemented end-to-end SOPs for recruitment, onboarding, renewals, payroll, offboarding, performance,
compliance, and PRO services
• Deployed Odoo ERP to automate the full employee lifecycle from offer to offboarding, improving payroll
accuracy and reducing manual processing time across all entities
• Achieved 100% compliance with UAE Labor Law, MOHRE, ICP, WPS, and Dubai Insurance regulations —
zero regulatory penalties since implementation
• Managed Emiratization strategy, quota analysis, and government reporting — maintaining full compliance
with nationalization targets
• Built HR KPI framework, audit cycles, employer branding program, recognition systems, and performance
management structure from scratch
• Coached and developed 15+ HR team members across Leads, Seniors, Specialists, Coordinators, and PRO
roles

• Lead the HR department in a rapidly growing e-commerce company, driving strategic
initiatives to enhance employee engagement, performance, and retention.
• Oversee recruitment, onboarding, talent development, compensation and benefits,
payroll, and employee relations.
• Develop and implement HR policies and procedures, ensuring legal compliance and
alignment with company goals.
• Manage cross-functional teams and collaborate with senior leadership to drive HR
strategies that support business growth.
• Lead HR analytics and reporting to track key performance metrics and advise
leadership on workforce optimization.
• Spearhead company-wide initiatives to foster a positive workplace culture and
employee satisfaction.

• Built Egypt HR function from zero to a fully operational people team in under 12 months, eliminating reliance
on UAE HQ for local HR operations
• Hired 500+ employees across technology, operations, commercial, and support functions through a structured
full-cycle recruitment process
• Managed payroll and social insurance simultaneously across Egypt and UAE — achieved zero payroll errors
across consecutive annual cycles
• Designed and enforced HR compliance frameworks for both jurisdictions — zero labor dispute losses during
entire tenure
• Led employee investigations and disciplinary proceedings; represented the company in all labor authority
disputes across Egypt and UAE
• Implemented succession planning and performance appraisal cycles across all departments, reducing
unplanned attrition through structured talent reviews
• Built HR dashboards in Odoo ERP and Advanced Excel tracking turnover, absenteeism, headcount, and cost
per-hire — presented quarterly to senior leadership
• Oversaw procurement, vendor management, and facilities as an extended portfolio alongside core HR
responsibilities

• Led end-to-end recruitment for various positions, including high-volume roles, ensuring
a seamless onboarding process for new hires.
• Managed payroll processing, ensuring accuracy, timely disbursements, and compliance
with local labor laws.
• Implemented employee performance management systems, driving continuous
feedback and professional development.
• Provided guidance on employee relations matters, resolving conflicts and fostering a
positive work environment.
• Assisted in the creation and execution of training and development programs to
enhance employee skills and capabilities.
• Supported the HR Manager in developing HR policies and procedures to meet the
evolving needs of a growing organization.

• Managed personnel records and ensured compliance with all relevant labor laws and
regulations.
• Coordinated payroll activities, benefits administration, and employee welfare programs.
• Provided HR support and consultation to clients, offering guidance on recruitment,
employee relations, and HR compliance.
• Facilitated performance management processes and employee engagement initiatives.
• Conducted employee training and development sessions to improve skills and
performance.
• Managed the recruitment process for various industries, including sourcing,
interviewing, and onboarding employees.

• Managed HR operations across 10+ client organizations simultaneously — maintained 100% Egyptian Labor
Law compliance with zero client penalty incidents
• Delivered payroll, benefits, and workforce planning for 200+ employees across multiple industries on large
scale project-based engagements
• Designed HR policies, SOPs, and employee handbooks for new client onboarding — standardized templates
reduced setup time significantly
• Facilitated tailored training and engagement programs supporting retention improvements for key client
accounts

• Assisted in the recruitment and onboarding of new employees, ensuring a smooth and
efficient process.
• Managed day-to-day HR administrative tasks, including maintaining employee records
and managing employee inquiries.
• Supported payroll and benefits administration, ensuring compliance with relevant
regulations.
• Assisted in organizing employee training programs and performance evaluation
processes.
• Ensured compliance with labor laws, handling employee documentation and reporting
requirements.
• Provided support in organizing company events, employee engagement activities, and
welfare programs.