عصام النشاش

senior professional with extensive background in facilities management.
excellent at building key client relationships and delivering a growth within the property and facilities environment across a wide range of public and private sector clients.
allied to experience of managing business operations across multi site portfolios.
I understand the importance of delivering a great service within customer facing environments experienced in preparing and implementing business strategies.
strong commercial skills, win work and oversee delivery.
Building client solutions and cost modeling.
strategic thinker, ability to spot opportunities and galvanize the resource and the expertise in order to capitalize on them.
management and bid preparation.
proven ability to motivate others and get results both throw direct reports and external suppliers.
delivered end to end client solutions, implementation of integrated hard and soft facilities management models.
firm believer in developing skilled, multi disciplined teams to provide outstanding customer care.

Responsibilities / Duties
- Managing TFM Services including maintenance and repair operations, housekeeping, hospitality, security, pest control, landscaping to support complex, multi-sites of group properties.
Management offices: -
- Two buildings with 2.4k sq. m.
Residential:-
- Compound, seven buildings with 56 flats, public areas.
- Buildings (10) with 133 different size flats.
- Palace (1), Villas (3).
- Staff accommodation.
Commercial: -
- Shopping mall.
- Restaurant chain 21 locations.
- Group Store.
- Transforming Facility services from out sourcing to in-house for better efficient and cost effective performance.
- Managing a hard & soft in-house FM team of 75 employees in a busy work environment.
- Manage & Negotiate outsource contracts, ensuring contracts balance value and risk.
- Creating, managing and analysing performance data and other information.
- Ensuring capacity and capability are continually planned.
- Ensuring compliance to all Environmental Health & Safety goals & objectives.
- Achieving targets in a dynamic and complex business environment.
- Leading & people development skills.
- Building and maintaining strong and effective relationships with suppliers and customers.
- Managed vendors and contractors, prepared bids and presented proposals.
- Created budgets and business plans, monitored bottom line P/L.
- Establish, implement and monitor SLAs for in-house and external service providers.
- Prepare business cases related to any major unbudgeted expenses, any changes in contracts and new service providers.
- Ensure that KPI’s are maintained at a desired level on overall operations.

Almajal G4S is one of the top TFM service provider has a unique kingdom wide footprint with operations in 21 branches.
Responsible for the effective management of preventive and corrective maintenance program exclusively designed to provide specialized service for private residential sector, with 350 annual contract kingdom wide.
Direct and sub contracted services, ensuring all services are delivered in a consistent and compliant manner
Achieving safe, consistent, compliant and excellent delivery of all services (Hard & Soft) in accordance with contractual SLAs and KPIs. Ensuring energy conservation, quality management, budget targets and programmed constraints imposed by Operation Managers and Clients.
Responsible for day to day issues and planning activities related to project in accordance with contract specification & quality. Also be primarily responsible for coordinating & assisting Engineers, Supervisors and Technician’s for carrying out periodic site audits / maintenance work progress in accordance with specification and project management manual.
Creating additional revenue from variable jobs on sites to gain profitable portfolio.
Handling manpower of more than 110 nos. of staff.
HVAC system maintenance.
Swimming pool maintenance.
Landscape and garden maintenance.
Pest control and fumigation.
Plumbing/Electrical maintenance.
Total cleaning & touch-up painting.
Building restoration and renovation.
Specialized cleaning sevices.buildings, external glass.

optimized available resources by conducting thorough analysis of various input and out put parameters.
developed customers.
perpared monthly incom-expense reports and discussed the profit-lose statement.
developed and implemetation of policies and procedures for efficient and safe operation.
managed client pillings.
aligned client expectations with budget.
ensured that monthly budget status report are completed as part of budget tracking plan.
identified business opportunities on account and bulilding strategic relaitionships for potential client value.
ensured that people are working in the most cost effictive way to deliver high quality services to client and staff.
managed and supervised a group of 1460 site employees served more than 750 location all over KSA.
supervision of personnal which includes work allocation, training and problem resolution, evaluating performance and making recommendations for personnel actions.
motivating employees to achieve peak productivity and performance.

Managing AL-Rajhi Bank Contracts (provides integrated service solutions for client locations Kingdome wide).
Services delivered to the bank including:
- Cleaning services for all bank locations.
- Hospitality services for all bank locations.
- ATMs cleanliness and maintenance.
- Administrative services include (drivers/secretarial services/telephone operator/help desk).

Soft services