Essambe Carel

• Create, upload, update, and maintain property listings on CRM systems and major portals (Bayut, Property Finder, Dubizzle, etc.)
• Ensure all listings are accurate, visually appealing, and compliant with portal guidelines
• Upload and manage photos, videos, floor plans, and descriptions
• Call and verify leads daily to confirm agent assistance and client engagement
• Coordinate with agents to ensure daily CRM updates and proper lead follow-ups
• Conduct weekly follow-ups with owners and agents to confirm availability and pricing
• Monitor listing performance and optimize to achieve first-page visibility and high traffic
• Prepare and manage Forms A, B, F, I, and U (if applicable)
• Maintain Trakheesi permits, DLD documentation, and compliance records
• Coordinate property photo/video shoots and marketing materials
• Archive sold, rented, and inactive listings promptly
• Handle portal inquiries and forward them to the relevant agents

• Execute comprehensive office administration tasks, encompassing general office and overseeing the overall appearance and repair needs of the office.
• Direct and coordinate administrative activities in support of the real estate office, ensuring compliance with company policies and state regulations.
• Review transaction documents for completeness, accuracy, and adherence to guidelines, following up with staff to address discrepancies.
• Manage a high volume of incoming calls, screening and directing them appropriately.

• List properties on various UAE online portals to maximize exposure, such as Propertyfinder and Bayut.
• contracts, A, B, F & I, Tenancy Contract and preparing all necessary legal contracts and documents.
• Execute comprehensive office administration tasks, encompassing general office and overseeing the overall appearance and repair needs of the office.
• Direct and coordinate administrative activities in support of the real estate office, ensuring compliance with company policies and state regulations.
• Review transaction documents for completeness, accuracy, and adherence to guidelines, following up with staff to address discrepancies.
• Manage a high volume of incoming calls, screening and directing them appropriately.
• Welcome and notify visitors, maintaining the reception area's appearance.
• Oversee transaction aspects, including data entry, petty cash handling, document scanning, and coordination with agents or staff.
• Perform any additional responsibilities as requested or assigned, contributing to the overall efficiency and success of the real estate office.

◆ Managed end-to-end customer accounts, including order processing, pricing accuracy, on-time delivery, and complete order fulfillment using CRM and order management systems.
◆ Resolved customer inquiries and complaints professionally, providing solutions, authorizing refunds/returns within policy, and maintaining high customer satisfaction.
◆ Collaborated closely with sales, marketing, logistics, and operations teams to coordinate schedules, support promotions, and ensure smooth service delivery.
◆ Identified customer needs and promoted suitable products/services, contributing to increased revenue and improved customer loyalty.
◆ Delivered responsive order management support including accurate order entry, expediting urgent requests, and providing shipment updates to customers

◆ Managed and optimized the bank’s core IT infrastructure to ensure high system availability, reliability, and security.
◆ Maintained and monitored LAN/WAN networks, ensuring continuous connectivity across multiple branches and minimizing downtime.
◆Provided Tier 1 and 2 technical support to end-users, resolving hardware, software, and network issues promptly.
◆ Configured and maintained routers, switches, firewalls, and VPN connections to secure internal communications and data exchange.
◆Implemented access control policies, user authentication, and endpoint protection to safeguard sensitive financial data.
◆ Conducted routine system backups, patch management, and updates for servers and banking applications.
◆ Supported compliance with regulatory and cybersecurity standards through system audits and risk assessments.
◆ Collaborated with cybersecurity teams to identify vulnerabilities and apply mitigation strategies in line with IT governance policies.