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Euclid Jabin Molina, Telephone Operator

Euclid Jabin Molina

Telephone Operator·Grosvenor House Hotel, The Luxury Collection Marriott International | FORBES travel guide 5 stars

Philippines

Bachelor's degree, Marketing Management

Work experience

Total years of experience: 3 years, 1 months

Telephone Operator

May 2025 - Present

Grosvenor House Hotel, The Luxury Collection Marriott International | FORBES travel guide 5 stars

Dubai, United Arab Emirates

May 2025 - Present

Handling Outbound and Inbound calls.
Making reservations for in-house and outside guests.
Dedicated to handle chat support
Doing Admin tasks (Print reports, Send email, etc.)
Attended multiple Forbes training
Having rotational shifts.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Customer Service Representative

January 2024 - January 2025

Task Us

Quezon City, Philippines

January 2024 - January 2025

Handled US based account (Car rental campaign)
Dedicated to accommodate 20-40 phone calls
Dedicated to handle chat support

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Representative/ Product Specialist

March 2023 - January 2024

TTEC

Quezon City, Philippines

March 2023 - January 2024

Handled Australia based account (Travel account )
Handled flight reservation booking
Assigned to do outbound and inbound calls
Later promoted to Product specialist
Coordinates with the Executives of the company
Verifying legal documents in Australia
Sent 30-50 emails a day to executives and different
department

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Support Services

Education

Eulogio Amang Rodriquez Institute of Science and Technology

April 2024

April 2024

Bachelor's degree, Marketing Management

Philippines

Centro Escolar University

April 2021

April 2021

High school or equivalent, Mathematics

Philippines

Skills

Customer Service
Beginner
Customer Service
Beginner
Food Service
Intermediate
Food Service
Intermediate
waiter
Intermediate
waiter
Intermediate
Teamwork
Intermediate
Teamwork
Intermediate
Hospitality
Expert
Hospitality
Expert
Hotels
Intermediate
Hotels
Intermediate
BUSINESS ADMINISTRATION
Intermediate
BUSINESS ADMINISTRATION
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MARKETING MANAGEMENT
Intermediate
MARKETING MANAGEMENT
Intermediate
MATHEMATICS
Intermediate
MATHEMATICS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
OUTBOUND SALES SKILLS
Intermediate
OUTBOUND SALES SKILLS
Intermediate
PRODUCT MANAGEMENT
Intermediate
PRODUCT MANAGEMENT
Intermediate

Languages

English

Beginner