Eva Marie Rodriguez

SEGMENTS: WHOLESALE EXPORT, DIPLOMATIC
(CONSULATE AND EMBASSIES)

Ensure accurate processing of customer orders by verifying
correct SKUs and quantities prior to finalization.
Process the FOC upon approval and notify the sales team once
completed.
Verify stock availability for each order being processed to
prevent overstocking and liaise with the purchasing team to
confirm necessary quantities.
Manage and track all purchase orders, coordinating with
purchasing team for an update to ensure timely and accurate
delivery.
Ensure pricing matches the customer order form and confirm
any discrepancies with Sales or Finance before proceeding.
Coordinate end-to-end logistics for wholesale and diplomatic
shipments, ensuring compliance, efficiency, and on-time
delivery.
Maintain accurate and updated customer records.
Work in coordination with different departments to improve
service outcomes and increase operational efficiency.
Maintain professional communication with all stakeholders
and customer at all times.

Process customer orders accurately ensuring correct SKUs and
quantities.
Handle FOC requests, price adjustments, and credit notes in
collaboration with Finance and the warehouse, ensuring
accuracy and timely resolution.
Track stock availability, coordinate inter-warehouse stock
transfers.
Ensure pricing and trade agreements are valid and up to date.
Coordinate logistics for wholesale, diplomatic, and duty-free
shipments, ensuring smooth operations, regulatory
compliance, and timely delivery.
Conduct thorough investigations of any damaged shipment
items or quantity discrepancies prior to issuing credit notes.
Maintain updated customer records for smooth
communication.
Collaborate across departments to enhance service and
operational efficiency.
Uphold professional and courteous interactions with customers
and colleagues.
Manage customer and retail inquiries, providing clear guidance
on liquor license applications.
Ensure compliance with CID Police HQ and municipality
regulations for all licensing processes.
Prepare timely reports for Retail, Marketing, and Finance teams to
support decision-making.
Maintain accurate records of license applications, MRMS permits,
and follow-ups on rejected cases.
Support Retail Shops with admin tasks, voucher distribution, and
adherence to promotional guidelines.
Uphold confidentiality for sensitive documents and customer
information.

Manage customer and retail inquiries, providing clear guidance
on liquor license applications.
Ensure compliance with CID Police HQ and municipality
regulations for all licensing processes.
Prepare timely reports for Retail, Marketing, and Finance teams to
support decision-making.
Maintain accurate records of license applications, MRMS permits,
and follow-ups on rejected cases.
Support Retail Shops with admin tasks, voucher distribution, and
adherence to promotional guidelines.
Uphold confidentiality for sensitive documents and customer
information.

Assist Shop Supervisor in daily operations, gaining experience to
manage the store independently.
Enhance sales, reduce shrinkage, and achieve targets through
product knowledge and proactive ideas.
Deliver exceptional customer service and create a welcoming
store environment.
Optimize store layout, displays, and resources to maximize sales.
Support team development, training, and onboarding of new
staff.
Maintain stock, cash control, and compliance with company
procedures.
Enforce health, safety, and responsible alcohol retailing
practices.