Evan John

General Manager - Nov 09 till date
Planning and managing the company's Media Production and IT Divisions. Fully
responsible for the entire operations of the company including: • Identify, develop and direct the implementation of business strategy
• Prepare forecasts and budgets
• Plan and direct the organization's activities to achieve stated/agreed targets and standards for financial and trading performance
• Selection of media related technologies/equipment for delivering high quality
output to clients
• Identify niche IT market requirements and select relevant technologies
• Principals/Business Partners relationship management
• Employees management

Business Development Manager - Services - Jan 01 till Oct 09
Fully responsible for the entire Maintenance Services Business (hardware, software and solutions) of Diyar/IMG/OpenWare including: • Prepare forecasts and budgets
• Service Level Agreements (SLAs) generation and Contracts' Management
• Purchase Requisitions and Purchase Orders Management
• Backline Support Agreements' Management
• Principals' Relationship Management
• Maintain and enhance client satisfaction through contractual delivery of SLAs
• Manage and resolve client escalations
• Work closely with the Technical Support Department and the Helpdesk Team
• Select and interview technical resources for deployment at clients' sites
• Manage and maintain Diyar's Contractual Accreditation with various vendors
• Project Management for key selected engagements

Feb 1984 - Oct 2009 Diyar United Company Kuwait

Senior Account Manager - Jan 1992 till Dec 2000
Manage Relationship with Key Accounts and promote technical solutions in areas of technical software solutions, network computing technologies, Internet/Intranet
Solutions, Data Warehousing, Rightsizing, Training and Maintenance
• Extensively manage/maintain healthy business relationship with major and strategic accounts in Research, Government, Oil and Education sectors
• Add new name accounts to the organization's reference list
• Maintain accurate records pertaining to clients
• Maintain high-level business relations with key decision makers
• Maintain healthy business relations with the principals
Major Accomplishments
• Successful implementation of the first Rightsizing Project at KISR in 1994
• Establishment of the first ever SunSITE in the entire Middle East region at KISR in 1995 and managing the entire launching campaign in Kuwait and GITEX 1995
• Participating in the organization of "Kuwait Conference on the Information

Awards received

• Sun Server SPIF Program Winner 1994
Sun Microsystems Computer Corporation

• Best Account Executive 1993-94 and 1994-95
Sun Microsystems Computer Corporation

Administration Manager - June 1991 till Dec 1991
Reporting directly to the Managing Director, my responsibilities included: • Order Processing, Customs Clearance, Local & Foreign Purchasing, etc.
• Maintaining in-house office facilities
• Maintaining employee records pertaining to passport renewals, residence
renewals, etc.
• Handling issuance of visit visas for visitors, including their local accommodation and transportation
• Providing back-office support to the Sales Team by generating proposals,
systems' configurations, systems' schematics, etc.
• Providing assistance to the Finance Department with Letters of Credits, follow- up on receivables, etc.

Executive Assistant/GM - Feb 1984 till August 1990
Reporting directly to the General Manager, my responsibilities included:
• Preparation and submission of technical proposals to the Oil & Gas Sector
• Provide back-office support to Diyar's Branch Offices in Amman - Jordan and
Baghdad - Iraq
• Evaluating Intel-based applications for potential deployment within the organization