Team Leader - After Sales
Abyat
Total years of experience :13 years, 6 Months
• Responsible for Managing the entire process of After Sales Material until the Installation is completed.
• Coordinating with the team members to ensure that their Job Responsibilities are taken care off at their best.
• Travelled from Kuwait to Dammam, to provide Support for the After Sales Kitchens Dept. to take care of the Dept. and ensure everything is ON Track.
• Awarded for Achieving 95 % of Customer Satisfaction for the Dept.
• Ensured all the required Purchase Orders were created and delivered ON TIME, to ensure there is no Delay for the Customers.
• Managing the Supply and the Installation Contracts and scheduling them with the respective team members.
• Responsible for a Team which consists of a Material Management, Installation, Quality Officer and an After Sale Coordinator.
• Ensured that the SAP system is updated with complete details on the New Requests, Change Requests and Cancellation Requests done by the customers.
• Co-ordinate and update the customer regarding their Delivery Date and in case of any modification, update the System accordingly.
• Setup regular meeting between the Sales & after Sales Dept. to ensure that the entire team is on the same page and resolve any conflicts between them.
• Manage inventory targets (including safety stock levels) that are approved by management.
• Prepare, report, and communicate forecast and inventory measurements to management (forecast accuracy, inventory plan vs. targets).
• To receive all complaints from contact center & customer services.
• To maintain a record of all complaints received in a Complaint Register, including those via letter, e-mail, telephone and walk-in.
• To forward complaints received to respective Complaint Handlers to ensure necessary actions are taken to resolve the issues within the specified time frame.
• To ensure feedback is given within the specified time frame on complaint cases.
• To provide an official reply to the complainant on Company’s decision and findings.
• Handling all the Delay shipments and solve it with customer.
• Analysis complaint to ensure that the faults are registered on the department offending.
• To report to departments at the Meetings on the complaints received on a Weekly & Monthly basis including reasons for such complaints as well as recommended solutions to avoid recurrence, if any.
• To report to management on the complaints received and processes at to keep them updated and to assist the management in their oversight functions.
• Oct 2005 – Feb 2009 Bachelor Degree of Business Administration - Marketing Philadelphia University Amman – Jordan. Rating (Good) (72.5 out of 100)
• General High School