Eyman Eghterafi

Improve market position and achieve financial growth. Define long-term organizational strategic goals, building key customer relationships, identifying business opportunities, negotiating and closing business deals and maintaining extensive knowledge of current market conditions.
• Prospect for potential new clients and turn this into increased business.
• Identify potential clients, and the decision makers within the client organization.
• Research and build relationships with new clients.
• Set up meetings between client decision makers and company’s practice leaders/Principals.
• Plan approaches and pitches. * Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives.
• Participate in pricing the solution/service.
• Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. * Use a variety of styles to persuade or negotiate appropriately.
• Present new products and services and enhance existing relationships.
• Work with technical staff and other internal colleagues to meet customer needs.
• Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.
• Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.
• Submit weekly progress reports and ensure data is accurate.
• Forecast sales targets and ensure they are met by the team.
• Track and record activity on accounts and help to close deals to meet these targets.
• Work with marketing staff to ensure that prerequisites (like prequalification or getting on a vendor list) are fulfilled within a timely manner.
• Understand the company’s goal and purpose so that will continual to enhance the company’s performance.

Responsible for the day-to-day running of stores and maximize profit while minimizing costs. Ensuring promotions are run accurately and to the company's standards and making sure that staff are all working towards the target for the day and that excellent customer care standards are met at all times.
• Managing and motivating a team to increase sales and ensure efficiency.
• Managing stock levels and making key decisions about stock control.
• Analyzing sales figures and forecasting future sales.
• Analyzing and interpreting trends to facilitate planning.
• Using information technology to record sales figures, for data analysis and forward planning.
• Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews.
• Providing or organizing training and development.
• Ensuring standards for quality, customer service and health and safety are met.
• Responding to customer complaints and comments.
• Organizing special promotions, displays and events.
• Attending and chairing meetings.
• Updating colleagues on business performance, new initiatives and other pertinent issues.
• Touring the sales floor regularly, talking to colleagues and customers and identifying or resolving urgent issues.
• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
• Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market.

Provide outstanding customer service while maximizing sales and serving as a positive role model for team members. Perform strategic thinking to achieve optimal customer experience and meet customer needs. Maintain focus on team leadership, personnel support, innovation and customer relationship building.
• Interacted with approximately 30 customers daily, building strong customer base through providing personalized product guidance, resolving issues, following up on purchases, and opening new accounts.
• Drove sales through upselling products based on customer's past purchases and preferences.
• Assisted in marketing efforts while building rapport with customers by inviting them to special store events.
• Performed daily department tasks including stocking, creating merchandise displays, remerchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions.
• Provided comprehensive follow-up, often going between customer and vendors to resolve issues, and tailoring resolutions to meet customer needs.