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Ezz Ahmed, IT Support Engineer (Hybrid)

Ezz Ahmed

IT Support Engineer (Hybrid)·Bariq Alebtesam Dental & Orthodontic Clinic

Saudi Arabia

Bachelor's degree, Computer Science And Computer Networks

Work experience

Total years of experience: 5 years, 0 months

IT Support Engineer (Hybrid)

February 2025 - September 2025

Bariq Alebtesam Dental & Orthodontic Clinic

Riyadh, Saudi Arabia

February 2025 - September 2025

• Configured and optimized network infrastructure to improve reliability and performance.
• Installed, configured, and troubleshot CCTV systems ensuring full security coverage.
• Repaired and maintained IT hardware to minimize downtime.
• Resolved internet connectivity issues and optimized WiFi coverage.
• Provided on-call IT support, improving staff productivity.
• Used system APIs to monitor device status and support incident troubleshooting.
Company industry:
IT Services

network admin

April 2024 - January 2025

modern care company

Dammam, Saudi Arabia

April 2024 - January 2025

Company industry:
Medical Hospital
Job role:
Information Technology

IT Support / Network Technician

April 2024 - January 2025

modern care medical company

Khobar, Saudi Arabia

April 2024 - January 2025

• Diagnosed and resolved internet connectivity and landline issues.
• Installed, terminated, and tested structured network cabling.
• Configured shared folders across servers and user devices.
• Networked printers for seamless multi-user access.
• Identified and replaced faulty switches.
• Assisted in monitoring system performance and device status using tools and APIs.
Company industry:
IT Services
Job role:
Information Technology

IT Support / Network Technician

April 2024 - January 2025

modern care medical company

Khobar, Saudi Arabia

April 2024 - January 2025

• Diagnosed and resolved internet connectivity and landline issues.
• Installed, terminated, and tested structured network cabling.
• Configured shared folders across servers and user devices.
• Networked printers for seamless multi-user access.
• Identified and replaced faulty switches.
• Assisted in monitoring system performance and device status using tools and APIs.
Company industry:
Medical Hospital
Job role:
Information Technology

Networking Developer

December 2022 - February 2024

Errands Integrated Solutions

Alexandria, Egypt

December 2022 - February 2024

• Developed and tested network security appliances.
• Configured routers, switches, and firewalls for LAN, WAN, and wireless networks.
• Provided proactive troubleshooting and technical support.
• Collaborated with cross-functional teams to enhance network performance.
• Conducted regular security audits and risk assessments.
• Leveraged API-based integrations for network monitoring and device tracking.
Company industry:
Cyber & Network Security
Job role:
Management

telecom and networking software developer

January 2023 - January 2024

Errands Integrated Solutions

Alexandria, Egypt

January 2023 - January 2024

Company industry:
Cyber & Network Security
Job role:
Information Technology

networking engineer

November 2022 - December 2023

United Group

Cairo, Egypt

November 2022 - December 2023

Company industry:
Real Estate
Job role:
Information Technology

technical support specialist - it tech support

September 2021 - November 2022

WE - Telecom Egypt

Cairo, Egypt

September 2021 - November 2022

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Technical Support Specialist

September 2020 - November 2022

WE Company

Cairo, Egypt

September 2020 - November 2022

• Diagnosed hardware and system performance issues.
• Monitored network and system performance proactively.
• Managed helpdesk operations and resolved user issues.
• Implemented preventive maintenance strategies.
• Maintained accurate documentation of incidents and resolutions.
• Assisted in installation and troubleshooting of AV and Access Control systems.
Company industry:
Construction & Building
Job role:
Information Technology

Education

Information Technology, Egypt

January 2020

January 2020

Bachelor's degree, Computer Science And Computer Networks

Egypt

king marriut

January 2020

January 2020

Bachelor's degree, Business Administration And Information Technology

Egypt

king Marriutt

January 2020

January 2020

Bachelor's degree, Business And Information Technologies

Egypt

Skills

Windows Azure

Expert

Linux Server

Expert

Networks

Expert

Network Security

Expert

Data Input

Expert

Office Suite (Microsoft Word, Excel & PowerPoint)

Expert

Windows Server 2016/2019 Administration

Expert

Operating Systems (Windows & Linux)

Intermediate

Virtualization Software knowledge (VirtualBox & VMware)

Expert

juniper

Intermediate

CCNA

Expert

System Administration

Expert

Installation

Expert

WAN

Expert

Administration

Expert

Active Directory

Expert

Science

Expert

Network Administration

Expert

Languages

Arabic

Native Speaker

English

Intermediate

Trainings and Certifications

Trainings

mcsa

online

Cyber security

online

Linux

online

ccna

online

ccnp

online