Senior Customer Relation Representative
Saudi British Bank SABB
Total years of experience :13 years, 4 Months
1- Customer services (Opening and information update AC's, re-activate frozen AC's, printing ATM debit cards. Submitting loans, credit cards and clearance requests. Providing AC statements and any information needed. Helping the customer using the e-channels for self-service via phone-banking, internet banking and mobile banking. Marketing the products of the bank such as credit cards, loans, insurance policies and mutual funds.
2- Other duties (Call activity for products marketing, handling incoming leads (sales opportunities) to get the product sold. Scanning most of paperwork to the right department, other are emailed such as daily performance.
Answers non-routine correspondence and assembles highly confidential and sensitive information.
Deals with a diverse group of important external callers and visitors as well as internal contacts at all levels of the organization.
Plan, prioritize and organize diversified workload, recommends changes in office practices or procedures.
Supervises the drivers daily routing in a timely and optimal manner.
Orders stationary and office supplies and monitors the level of each item's stock.
Supervises the cleaning works in the company premises and provides continuous feedback to concerned parties.
Schedules and organizes complex activities such as meetings, travel bookings, hotel reservations, conferences and department activities.
Establishes, develops, maintains and updates filing system for IFP Lebanon. Retrieves information from files when needed.
Establishes, develops, maintains and updates files.
Organizes and prioritizes large volumes of information and calls.
Sorts and distributes mail. Drafts written responses or replies by phone or e-mail when necessary. Responds to regularly occurring requests for information.
Answers phones. Takes messages or fields/answers all routine and non-routine questions.
Acts as a liaison with other departments and outside stations. Handles confidential and non-routine information and explains policies when necessary.
Works independently and within a team on special nonrecurring and ongoing projects.
Types and designs general correspondences, memos, charts, tables, graphs, business plans, etc. Proofreads copy for spelling, grammar and layout, making appropriate changes. Responsible for accuracy and clarity of final copy.
• Answer inbound calls as well as making outbound calls to assist customers who have specific inquiries.
• Build customer’s interest in the services and products offered by the company.
• Provide personalized customer service of the highest level assuring a prompt and an accurate responds to be provided on their inquires.
• Update the existing databases with changes and the status of each customer/prospective customer.
• Arrange for the dispatch of products, information packages, brochures etc. to clients and other interested parties.
• Follow up the calls of the client with clerical duties which includes faxing, emailing, filling up paperwork, and liaising with other departments.
• Evaluate account status at point of contact by analyzing information and recommending solutions to resolve the Card member’s issues.
• Other assigned tasks by the customer service supervisors & manager
Providing the trainees with practical experience in the field of human resources management, which enables them to carry out the work of human resources management at a highly professional level. Including organizational development, organizational structure design, manpower planning, job analysis, job description, training, development, management, performance appraisal, compensation, incentives and job privileges.
• Diploma of business accounting from the IPA in Dammam (GPA : 4.08/5) .
