Training Manager
Samsung Electronics
Total years of experience :13 years, 2 Months
• Responsible for all training activities in “Jordan, Iraq, Lebanon, Syria & Palestine”.
• Person in Charge for delivering Product presentations in all floor salesmen trainings, New Products launches trainings, CE Forum’s, B2B Forum’s & Support in yearly MENA Forum’s.
• Manage field trainers in all countries.
• Create training materials.
• Localizing all Samsung training materials (PDF, Videos, Scripts, etc…)
• Manage the localization of catalogs & POP’s
• Ensure all the required knowledge in all stores for Samsung products.
• Create training & development programs for internal employees.
• Communicate with the “HQ” in all training activities.
• Support in all Marketing activities regarding the delivery way.
• Develop business training materials.
• Managing Product information and collecting and sharing product information between Samsung & Distributors.
• Monitor and review the progress of trainees.
• Conduct knowledge assessment activities.
• Retail team support (Market share reports, Sell-Out reports, SKU’s specs, store demo contents)
• Responsible for all training activities in “Jordan, Iraq, Lebanon, Syria & Palestine”.
• Person in charge for all presentations during new product launches (Forum’s, Interviews)
• Create training materials.
• Communicate with the “HQ” in all training activities.
• Support in all Marketing activities regarding the delivery way.
• Develop business training materials.
• Conduct Field Sales Trainings.
• Managing Product information and collecting and sharing product information between Samsung & Distributors.
• Monitor and review the progress of trainees.
• Conduct knowledge assessment activities.
• Liaise with Training manager to determine training needs and schedule training sessions
• Design effective training programs
• Create training materials.
• Select and book venues
• Conduct seminars, workshops, individual training sessions etc.
• Prepare educational material such as module summaries, videos etc.
• Support and mentor new employees
• Keep attendance and other records
• Conduct Field Sales Trainings.
• Conduct evaluations to identify areas of improvement
• Monitor and review the progress of trainees
• Identify training and development needs within the company
• Design and develop training and development plans based on both the company’s and the individual's needs;
• Develop business and system training materials for all accounts;
• Conduct Corporate training program for Extensya
• Plan resources and requirements for training delivery
• Design Development and Learning plans
• Manage the delivery of training and development programs
• Monitor and review the progress of trainees
• Conduct knowledge assessment activities
• Certified Trainer on TTT Program (du - Telecom/UAE)
• Certified Mobile services (Pre-Paid /Post-Paid) Trainer by (du - Telecom/UAE)
• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Complete call logs and reports
• Other duties as assigned
- Certified Internal Expert of Samsung Marketing School - Train The Trainer Course
- Samsung Power Training Program
- Samsung Power Training Program - Got the 1st place in the program & Best Trainer award
