Assistant Manager - Operation
American express (Saudi Arabia
Total years of experience :20 years, 4 Months
• Organizing and leading teamwork to meet a highest quality of handling billing disputing.
• Distributing the functions between the agents.
• Take decisions on difficult cases.
• Managing team (leaves, vacations and attendance).
• Preparing monthly letter showing the statistics of working age.
• Charge back, Retrieval Request & Good Faith.
• Customers Remittance.
• Monitor and Control Fraud system and changing rule as needed
Bachelor Degree of Business Administration studies / system