Division Manager
Abu Issa Holding
مجموع سنوات الخبرة :19 years, 2 أشهر
• Manage business operations in assigned divisions to achieve company goals
• Evaluate division performance and recommend new strategies for performance improvements
• Resolve business issues and ensure that all escalated issues are closed
• Address business inquiries from customers and team members in a professional manner
• Identify resources, assign workloads and manage schedules to ensure timely deliveries
• Ensure that team work in compliance with company policies and procedures
• Assist in employee recruitment, performance evaluation promotion, retention and termination activities
• Identify skill gaps and provide appropriate trainings to team
• Develop and enforce best practices to ensure operational efficiency
• Oversee staffing adjustments to obtain maximum productivity
• Recommend cost-reduction initiatives while maintaining productivity and quality
• Develop new business programs to meet productivity and revenue goals
• Provide guidance to team members and monitor their performance, discipline and attendance on regular basis
• Identify areas of improvements and concerns and accordingly develop action plans
• Process client invoicing promptly and oversee business accounting processes
• Co-ordinate with internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all projects are delivered on time, within scope and within budget
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation
• Developing a detailed project plan to track the progress
• Measuring project performance using appropriate systems, tools and techniques
• Reporting and escalating to management as needed
• Managing the relationships with the client and all stakeholders
• Performing risk management to minimize project risks
• Establishing and maintaining relationships with third parties/vendors
• Creating and maintaining comprehensive project documentation
• MAIN PROJECTS
• Qatar 2015 World Men’s Handball Championship
• Qatar Football Association-Qatar Cup and Emir Cup
• Qatar Football Association “QFA Awards” 2015, 2016, 2017
• Qatar Football Association “School League Championships”
• Qatar Football Association “AFC U23 Championships”
• Doha Exhibition and Convention Center “Qatar Jewelry 2016, 2017”, ”Qatar Expo”, ”Milipol Qatar”, ”Cityscape Qatar”
• Supreme Committee Qatar all projects
• Qatar 1st International Kite Festival
• Qatar National Convention Centre “Qatar Debate 2017”
• Qatar International Falcon Festival
• Doha Bus branding
• Qatar Basketball Federation “FIBA 3X3 All Stars 2015”, ”Asian Beach Games 2016”
• UCI 2016 Road World Championships “Tour Of Qatar”
• Doha Gulf Club “Commercial Bank Qatar Masters”
• Managing all marketing for the company and activities within the marketing department
• Developing the marketing strategy for the company in the line with company objectives
• Co-coordinating marketing campaigns with sales activities
• Overseeing the company’s marketing budget
• Creation and publication of all marketing material in line with marketing plans
• Planning and implementing promotional campaigns
• Manage and improve lead generation campaigns, measuring results
• Overall responsibility for brand management and corporate identity
• Preparing online and print marketing campaigns
• Monitor and report on effectiveness of marketing communications
• Creating a wide range of different marketing materials
• Analyzing potential strategic partner relationships for company marketing
• Sold all available media types seeking new business opportunities by cold calling and handled all renewals in allocated areas
• Handled all calls and appointments professionally and efficiently offering superior and excellent service
• Followed up on renewals and pending deals and re-contracted existing clients on a regular basis offering excellent after sales service
• Completed all contracts and relevant admin timeously
• Managed area by ensuring all signage is in good condition and reported maintenance, accident or construction issues to the Operations department .
• Maintained relationships with existing client base by offering an excellent after sales service
• Took responsibility in resolving customer queries and complaints
• Achieved and exceeded individual monthly target, thereby contributing to the overall revenue budget of the department
• Returned messages and responded to fax and e-mail messages timeously
• Attended weekly sales meetings and workshops, functions and any other company related excursions that may continue after normal business hours.
• Kept abreast of product knowledge, competitors and the outdoor advertising industry .
• Maintained all company discipline, policies and department standards and retained confidentiality at all times.
• Coordinated with renter's management to negotiate rental costs and determine requirements of renter in regard to technical, security and/or other requirements.
• Ensured adequate staffing for events and schedules set-up, technical, stage and other crews accordingly; supervises crews during events.
• Provided assistance and information to faculty, staff and outside organizations regarding facility use and capabilities. Maintained contact with patrons of clients via telephone or written correspondence.
• Represented Clients in public relations/liaison capacity on matters relating to events and at departmental meetings.
• Attended events to facilitate operations and responds to emergencies, problems, etc., ensures all aspects of events are implemented and controlled according to plans.
• Maintained direct contact with personnel from the various outside organizations and university departments associated with scheduled events.
• Coordinated conferences and/or requested services including reserving conference rooms, determining catering needs, preparing conference materials, tracking various expenditures and revenues, collecting fees and maintaining any necessary records.
• Coordinated, determined and/or arranged physical maintenance of facility as required; oversees daily security of facility; checks work of staff assigned in these areas.
• Maintained inventory of facility/department equipment.
• Compiled material for event program; maintains mailing lists for distribution of event calendar or other pertinent information.
• Demonstrated the ability to show entrepreneurial, met and developed new prospects that turned into sales orders, closed all opportunities in a timely manner.
• Conducted own initial product and sales demonstrations, ensuring that the company’s products are matched to the identified clients needs.
• Understood and influenced the customer’s decision making process and lead the customer to positive decisions on American Express sales proposals and managed all customer engagements to a successful conclusion.
• Identified the resources required and opportunities to expand product usage and devise plans and strategies for selling into the territory and existing account base, to accelerate business volumes
• Prepared client proposals and provide accurate pricing ensuring that the company price calculator is used at all times.
• Provided accurate and timely business sales forecasts
• Identified marketing and product requirements and communicated well to appropriate personnel to drive the overall sales process.