Fadi Qatanani

- Managed business development and key accounts across Kuwait, Qatar, and Bahrain, driving growth and expanding institutional partnerships.

- Acted as the primary liaison for international vendors and academic publishers, ensuring alignment with market needs and university requirements.

- Developed and managed strong public relations with universities by preparing and finalizing partnership agreements with senior management, enhancing collaboration and institutional trust.

- Supported curriculum and textbook adoption by engaging directly with professors and academic leaders, positioning the company as a trusted partner in educational resources.

- Monitored, prepared, and managed government tenders and RFQs, leading bidding strategies, documentation, and negotiations to maximize success.

-Acted as the main contact for customer inquiries and feedback, resolving escalated complaints and ensuring timely delivery, compliance, and customer satisfaction.

-Developing strong relationships at all customers’ levels
- Maintain up-to-date information through utilization of company CRM
- Target new accounts, Identify leads, and convert them into opportunities
-Ensure renewal quotations are presented on time
- Purchase and close government tenders related to our product line.
- Maintain strong relationships with partner vendors and publishers.
- Explore selling options with other vendors/publishers
- Conduct Product Training, Presentation, and Demonstration
- Ensure and maintain excellent knowledge of all products
- Resolving escalated customer complaints regarding sales and services and working on fulfilling their needs and expectations.
- Acting as a primary contact for customer inquiries, feedback, and support.
- Account management and sales for Library and Information Solutions
-Acting as a primary contact for customer inquiries, feedback, and support resolving their escalated complaints, and working on fulfilling their needs and expectations.
-Supported partners by conducting training, seminars, and educational presentations.

Onboarding new customers.
Providing quality support.
Arranging appointments with companies to discuss the product line and fulfill their needs.
Handling VIP Clients " Kuwait University, KISR).
Manage and maintain positive relationships with existing customers.
Handle customer complaints and find solutions to their issues.

Presenting the sevices to the clients, Preparing proposals, CRM , arranging appointments with companies, solving issues ( Problems ), holding the database, follow up with the clients ( Back Office accounts )

( TEMPORARY CONTRACT WITH WATANIYA )

Using CRM System, meet and follow up with clients, arrange meetings, closing the deals, sending proposals, identifying new leads and customers, marketing

Solving IT issues, Daily /Weekly /Monthly report about the site situation, Networking + responsiblity about the servers