Key Account Manager
Bayt.com
Total years of experience :20 years, 0 Months
KSA June 2008 - Present
Key Account Manager
• Top Achiever of The Year 2010 in all Bayt. Com branches in the Middle East.
• Best Sales Hunter in Q1, Q2 in 2011 in all Bayt. Com branches in the Middle East.
• CEO award for the highest number of sold accounts in 2012.
• Awarded many times for being the Top Performer in Bayt.com Offices, in 2013.
• Highest Achievement of Sales Above Target, CEO award for the best sales in KSA 2014
• CEO award for the Best Key Account Manager in KSA 2017.
• Best Key Account Manager in all Bayt.com offices, 2018.
Key Responsibilities:
• Expand the Enterprise client database through market research and prospecting.
• Expand customer share with growing client portfolio through consulting with existing clients.
• Expand market share by acquiring enterprise companies that have no significant revenue expenditure with Bayt.com, by selling Bayt.com’s recruitment products and services.
• Act as business integrator, work with the clients and coordinating with IT to deliver complex transformation programs that result in sustainable business outcome by identifying and analyzing business processes, policies and procedures and recommending optimal business practice and system functionality features.
• Support clients in translating the business requirements into functional and non- functional system requirements when requested.
• Identifying up-sell and cross-sell opportunities by building long-term relationships and providing quality customer service.
• Align closely with the technical team to ensure that the designs are built effectively based on the requirements
• Meet with customers to discuss their evolving needs and to assess the quality of our company's relationship with them
Standard Chartered Bank, Amman - Jordan 2006 -2007
Credit Card and Personal Loan’s Sub-team Leader and Sales Representative
Highlights:
• Awarded as best sales representative for March 2007 and received the best employee award for the year 2006 for target fulfillment.
Key Responsibilities:
• Drove business growth through the delivery of sales and revenue targets, developed and implemented suitable strategies for achieving business plan objectives for Standard Chartered Bank Credit Card and Personal Loans.
• Streamlined processes for credit card related queries and complaints from individuals and corporate across Jordan, and fetched business from potential and existing clients by conveying strategy, vision and mission of the organization.
• Performed operational risk analysis by checking customer balance sheets, salaries to analyze their financial status and recommend banking product suitable for their needs.
• Assimilated a prospect base of potential customers by searching the target markets and envisaged strategies to boost prospect business conversion through direct sales/ e-mails, telemarketing, person to person sales programs, etc.
• Ascertained client specific requirements and provided personalized services thus enabling redemption and retention management.
• Developed a team that enhances client loyalty through relationship building and improving the client experience for accounts and credit card related systems, product information, and complaints handling techniques
Previous Professional Experiences:
2005- 2006: Salesman at ABC Bank, Amman, Jordan
2004, 2005: Salesman, Celio Shop, Amman, Jordan
Summer 2003: Salesman, ISUZU and CITROEN Fa’ouri Trading Co
- Creat a plan each month for my team to target possible customers/companies.
- Conduct meetings with General Managers from different companies and industries in Jordan. Through such meetings, i was responsible for studying their balance sheets, salaries to analyze their financial status and recommend a banking product suitable for their needs.
- Being able to achieve the target specified to me using different marketing strategies (phone calls, personal meeting, presentations, ...etc).
- Follow up with my customers and assure customers satisfaction and provide after selling services to build strong customer relationships.
- Responsible for training new employees and assure that they are following the bank standards and monitor thier quality of work. That is followed by conducting performance review meetings with the employees.
- Selling full bank packages which includes ( credit cards, loans, deposits, opening accounts, provide banking facilities and services.
- Working in customer services.
- i was able to implement the marketing stratigies i've been learning at university during summer courses by working as a salesman at Celio.
- i was able to convince the customers to buy the suitable products for their needs with assurance to thier satisfaction.
University Courses: - E- Marketing - Marketing Strategies. - Advertising and Promotion. - Industrial Marketing. - New Products Management. - Sales Management. - International Marketing. University Projects: - Developing new services in banking. - Researches in trading marketing. - Researches about Jordanian Sales Companies. - Projects in Products Pricing.