فادي Adra

- Onsite ERP implementation for internal and external resources including
assets management.
- Processed orders for network infrastructure worth AED 2.2 millions including Hardware peripherals & Software.
- Prepared and applied a cost effective solution for an internal
telecommunication system in the hotel which reduced the overall cost by 23 %.
- Conducted market survey for Internet packages in the city and applied new
procedures which increased the revenue of Internet by 9 %.
- Anticipated in the FF&E for IT Budget for the year of 2010 & 2011.
- Participated in Data Migration and Opera Multi-property connectivity to data
center which is located in Park Rotana.
- Implemented guest service call center whereby 886 guest phones are routed to one call center and agents broadcast messages to runners accordingly.
- Set up for domain controller, NAS server on windows server 2008 enterprise
edition, Veritas back up and various applications mentioned on the CV.
- Exchange server Administration for 100+ users.

- Managed, Maintained and upgraded a network of 250 Workstations which
includes Desktops, Laptops, PDA’s and Micros POS machines.
- Prepared IT Budget for 2008 along with the monthly forecast.
- Administrator on the Market Matrix website which is used to collect data from
end users for hotel statistics purposes. Integration with SQL database.
- Involved in developing cost-effective IT Projects for the hotel to increase
profitability and reduce cost.
- Involved in assigning task for the IT Team through prioritizing the level of
importance of tasks.
- Assessed the needs of the IT business workflow.
- Owner and content administrator for the IT site of Rotana Intranet; a web
based application used to collaborate among Rotana properties in the Middle
East. Microsoft Office SharePoint 2007 is used as the server to authenticate
users on the main exchange server.
- Upgraded the server room workstations from Dell Power Edge 1500SC to HP ProLiant DL 380 G5;HP Modular Smart Array 1000 has been used as the main controller.
- Hands-on RAID 5 technology.
- Implemented a back up procedure for using HP StorageWorks Ultrium;800 GB DLT tape is used for daily back up.
- FCS project implementation. Scope includes hardware and software installation, training for the staff and assigning tasks and responsibilities for each department.
- Opera Property Management System migration. Property migrated from Fidelio to Opera. Set up includes installation of interfaces on servers, testing postings from outlets and rooms and installation of 190 workstations.

- 80 Workstations Installation and Configuration.
- High Speed Internet Access system monitoring, assessing guests’ needs and preparing action plans for submittal to our support company (DataValet).
- Involved in the installation of Packeteer box for an improved bandwidth
management.
- Upgraded our CCTV system (29 Cameras) to Digital Video Recording
system with a storage of 500 GB storage and motion detection system
- Setting up a remote management system for the network.
- Prepared yearly IT budget and forecast including FF & E items.

Cross Exposure on all Systems and corporate standards in the company.