Public Relationship Manager
Deliveryhero
Total years of experience :15 years, 1 Months
Develop a marketing communications plan including strategy, goals, budget and tactics
Develop media relations strategy, seeking high-level placements in print, broadcast and online media
Coordinate all public relations activities
Direct social media team to engage audiences across traditional and new media
Leverage existing media relationships and cultivate new contacts within business and industry media
Manage media inquiries and interview requests
Create content for press releases, byline articles and keynote presentations
Monitor, analyze and communicate PR results on a quarterly basis
Evaluate opportunities for partnerships, sponsorships and advertising on an on-going basis.
Build relationships with thought leaders to grow industry awareness
Maintain a keen understanding of industry trends affecting clients and make appropriate recommendations regarding communication strategy surrounding them.
Planning and controlling change.
Managing quality assurance programs.
Researching new technologies and alternative methods of efficiency.
Setting and reviewing budgets and managing cost.
Overseeing inventory, distribution of Tools and facility layout.
Coaching Agents, senior agents, team leaders and supervisors.
Establish a long term relationship with clients and vendors through meetings, coaching and process improvement.
Establish a net promoter score campaigns to measure satisfaction.
Establish KPIs(key performance indicators) for all different operations stages.
Embrace new platforms to increase efficiency and productivity (Zendesk, App-boy, surveymonkey).
Overseas Social media Platforms and provide real-time solution.
Test and implement new approaches, tools and training.
Provide training Across GCC online for different tools.
Creating customer insight analysis to forecast future demands.
Establish a SWOT analysis to communicate and implement strategic goals.
Leading a team of customer service, complaint management specialists and social media experts to achieve
customer satisfaction and loyalty.
Set service level agreements for end-user applications and for services provided
Improve relationships with end-user departments
Increase the return on your IT investment
Develop staff potential.
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Main role is to conduct product trainings, effective meetings strategies, Implements engagement review and
quality assurance procedures in accordance with our methodology to ensure profitable and successful
execution of consulting engagements as measured by regional goals and customer satisfaction.
Main Role requires handling escalations for both Tier 1 agents and Airlines providing real logical solutions
to accommodate fast changes using Saber Airline ticketing system.
Main role was to provide ultimate customer services experience to prevent losing market share and go the extra mile to help solve customers financial problems.
As a floor walker conduct meetings daily based on performance and KPIs of each individual, managing teams on the nesting periods, handle escalations
for advanced obstacles which requires high communications skills along with analytical thinking to provide alternatives.
Bachelor of business administration - English Section International business, integrated marketing communication, advertising and promotions, market research, applying psychology and finally operation management.