head of international operations
Alwadi Holding International
Total years of experience :18 years, 0 Months
Managing global sales and collections operations in the field of Debt Management, Debt servicing, NPL and recoveries.
Improve Governance for Business Information for Middle East (UAE & Egypt) through improved processes, setting and following up clear KPIs as well as periodical reports to top mgt
Supporting commercial teams in handling large deals and special projects
Improve product quality and closely working with operational teams
Building a commercial strategy and products ‘ portfolio
+ Manage overall operations and sales within the country taking responsibility for profit, revenue, and quality targets
+ Drive business and market/client development
+ Manage key customer relationships
+ Recruit talents, foster a team environment, drive performance and engagement
+ Define and implement annual budgets, prepare detailed annual business & operating plans, deliver regular reports to the headquarters
+ Work to ensure deadlines are met and budgets are maintained
+ Contribute strategically to the overall global success of the company
+ Ensure compliance with company’s policies and operational guidelines
+ Evaluate performance using key metrics and address issues to improve it
+ Ensure the organization follows local laws and regulations
- Lead the company's developmental strategies
- assure the proper implementation of the company's long and short term plans
- allocate the proper resources to secure effective and efficient implementation of the set strategies
- send periodic reports and KPIs to top management, on regional and group levels
- Managing the overall production operations (information products and debt collection solutions)
- Managing a staff of 27 executives and three managers, representing around 70% of the company’s overall staff
- Setting-up quality and productivity standards and insure it’s execution
- Identify potential suppliers and business partners and manage relations with them
- Reorganized and restructured the Production Department, to follow the group’s new international standards, with the aims to improve productivity and quality and insure synergies
- Design, and closely monitor targets, workflows, and performance
- Prepare periodical reports and statistics to the board of directors
- Assessing training needs of the production team, organizing or personally deliver training when necessary
- Prepare proposals, and offer presentations to key clients and prospects
- Products include: Databases of 55, 000 companies operating in Egypt, Business Information and Credit Reports, Market Studies, development of electronic information applications, debt collection and receivables management
- Defining the objectives and targets of the Credit Information and Studies departments
- Formulating the operational and marketing strategies
- Design and monitor the workflow
- Managing and supervising the day-to-day operations and marketing activities
- Managing a team of 10 professionals
- Managing, Developing and promoting all publications and research studies produced by the company
- Project Manager, Olympic Group Investors Relations Website
- Project Manager, Kompass Financial Yearbook 2007-2008 edition (a research on most active companies listed in CASE)
- Project Manager, MENA 500 first edition (a research on top 500 companies in the MENA region)
- Implemented several market surveys on real estate market as well as competition monitoring reports
- SWOT Analysis, identification of Corporate Image and market positioning - in order to create a website - for Income Petroleum company
- Providing the management with regular statistics on market volume, values of exports and imports, prices and key statistics on the fresh horticulture produce in Europe and Egypt
- Assisted in the a bi-monthly progress report on the construction, development and financing of a 7, 000 feddan farm
- Assisted in the preparation of the company’s Business Plan
- Preparing a quarterly report on commercial activities and recent developments
- Identification of potential buyers
- Follow-up shipping / export logistics including selection of packaging material, coordination with freight forwarder, and preparation of all relevant documentation
- Client follow- up from order receipt till product delivery
- Follow-up procedures needed for obtaining “Eurep Gap” certification and liasing between the consulting firm and the farm