Fady Issa

• Responded to customer inquiries via phone and social media, ensuring timely and effective communication.
• Handled orders and complaints, prioritizing customer satisfaction and retention.
• Promoted and sold the company’s products and services, contributing to overall sales targets.
• Collaborated with team members to attract new customers and follow up with existing clients.

Identified, sourced, and successfully onboarded 50+ new strategic suppliers, significantly expanding product offerings on the platform.
Secured supplier partnerships by articulating B2B platform benefits and negotiating favorable wholesale and payment terms.
Provided comprehensive training and ongoing support to supplier teams on portal usage, ensuring seamless order management and adoption.
Analysed buying companies' needs on the platform and guided suppliers to adjust pricing and offers accordingly.
Collaborated effectively with cross-functional departments (e.g., Sales, Marketing, Logistics) to align new offers and meet diverse demands from suppliers and buyers.
Managed system follow-up and delivery tracking, maintaining a delivery success rate of 98%.
Conducted proactive customer outreach and accurate data entry to support robust platform operations.

Conduct inbound and outbound activities following agreed instructions and procedures. Answer and handle all feedback received from different contact channels and ensure they are registered in the respective records (CFS, FCR & Alshaya Card) as well as handle all outbound activities

call center: performing inbound and outbound calls as per the given tasks
clarify our services, making sales, reminding of services timings and taking satisfactions
receiving complaints, proceed with investigations, suggesting solution and deliver it to the operations in charge as per procedures
Sales: book new appointments as per procedures " for new evaluations and new cleaning services"
cooperate as a team member with other agents in the same department or with any one from other departments

Answering customer questions about the available products and services Suggesting information about other products and services Resolves customer’s problems by clarifying the customer's complaint following up to ensure resolution Contributes to team effort by accomplishing related results as needed. Generate sales orders upon customer’s inquiry.
Following scripts

Offer the company services to the contractors/ potential clients
Using company Instagram account
Dealing with the engineering offices, companies and clients
Recording every possible Data about dealers with the company
Calculating workers and supervisors salary and petty cash
Calculating every expense and income of projects
Secretarial affairs

HR data entry
Accounting Data entry

Posting invoices, RV, PV and checks.
Manuel and peach tree system.
Dealing with banks and customers.
Manage my petty cash account.
Responsible of the stock (store keeper).
Execution of stocktaking in personal.
Report the noted received materials quantity and quality.
handling purchases and returns, keeping records
Fill forms of item card, purchase order, GRN and DN.
Secretarial affairs.

Secretarial affairs.
Dealing with clients, social insurance, constructions insurance and banks.
Writing and calculating statements.
Review the petty cash account of observers and the driver.
Manage my petty cash account.

Selling A.C. devices.
Preparing cash and forward sales contracts (A.C.).
Following up clients to insure the payments in time.
Work on branch cash account.
Follow-up stores

Booking/banks/exchange offices