Sales and Technical manager (Egypt branch manager)
icm capital
Total years of experience :15 years, 3 Months
- Coordination and Supervision - Coordinate, manage and monitor the workings of various departments in the organization.
- Financial - Review financial statements and data. Utilize financial data to improve efficiency. Prepare and control operational budgets. Control inventory. Recommend effective strategies for the financial well-being of the ECRC.
- Best Practices - Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.
- Human Resources - Working with the ED plan the use of human resources. Assist in recruitment and placement of required staff; establishment of organizational structure; delegation of tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance in partnership with the ED.
- Communication - Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions.
- Strategic Input - Liaison with Board and ED. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.
- Risk Management - Oversee organizational insurance policies. Ensure health and Safety committee meetings are held and tasks assigned
- Create seminars for our clients.
- Expansion in gulf area.
- Searching about big deals using ( ICM direct )
- Help our clients to (how to trade, risk management, how to use our daily report, trading strategies….elc).
- Make report about market trends on (medium, long term).
- Follow up with client about big news.
- Handling clients in any problems.
- Force our clients to make more deposits.
- Create educational videos (technical analysis, fundamental, news) on ICM YouTube channel.
- Follow up with clients on market trends (no direct recommendation) market update, news.
- Identify new market opportunities.
- Develop groups and solicit customers’ feedback.
- Analyze competitors.
- Develop sales strategies in tandem with marketing department.
- Contact with clients to ascertain marketing goals.
- Create questionnaires and surveys.
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- Analyze financial information to produce forecasts of business, industry, and economic conditions for use in making investment decisions.
- Assemble spreadsheets and draw charts and graphs used to illustrate technical reports.
- Evaluate and compare the relative quality of various currencies and futures in Precious metals.
- Interpret data affecting investment programs, such as price, yield, stability, future trends in investment risks, and economic influences.
- Maintain knowledge and stay abreast of developments in the fields of industrial technology, business, finance, and economic theory.
- Monitor fundamental economic, industrial, and corporate developments through the analysis of information obtained from financial publications and services, investment banking firms, government agencies, trade publications, company sources, and personal interviews.
- Prepare plans of action for investment based on financial analyses.
- Present oral and written reports on general economic trends, individual corporations, and entire industries.
- Collaborate with investment bankers to attract new corporate clients to forex firms.
- Contact brokers and purchase investments for companies, according to company policy.
- Determine the prices at which currencies and precious metals should be buying or selling on it.
- Following up new business opportunities and setting up meetings.
- Planning and preparing presentations.
- New promotions developments to prospective clients.
- Overseeing the development of marketing.
- Providing management with feedback.
- Writing reports.
- Fundamental analysis for the companies at Egyptian market.
- Technical Analysis for the companies at Egyptian market.
- Read and analyze financial statements.
- Analyze the current market to determine risk of investment.
- Analyze the market in order to minimize risk and maximize gain.
- Advise individuals and companies on investment decisions.
- Keep record of past and current market trends.
- Education traders on key trading moves.
- Recruit individuals who will buy and sell.
- Answer questions about current market rules and regulations.
- Oversea the signing of any legal documents pertaining to a specific transaction.
- Numerical risk calculations.
- Communication and interpersonal skills.
- Attention to detail Knowledge of financial current events.
- Knowledge of the stock market and financial products.
- Implementation of a variety of strategies that minimize risk.
- Assist the customer service manager by performing various supervisory duties.
- Establish and lead a high - performance customer service center in order to meet and exceed customer satisfaction.
- Assist customer service representatives with customer research and problem resolution.
- Assist the customer service manager by handling mails and meeting with the high management.
- Make presentations to the high management to present any new ideas or any edit in the job process.
- Create and distribute customer service procedures that are in full supervisory duties.
- Create reports as assigned.
- Drive individual accountability among members of the customer service team through leading by example.
- Create and analyze performance metrics for CS rep.
- Identify problem areas and take appropriate action.
- Train new customer service rep utilizing training materials and make it up to date.
- Manage any problem between CS rep. and anther department when the CS rep. contact with them.
- Responsible for locating new business opportunities in new markets and with new companies.
1- Responsible for finding ways to exploit these new markets and bring in revenue.
2- Engage in strategic analysis, marketing, sales and product development.
3- Responsible for determining the potential profit that the company can garner from a given market and must compare this to the costs that the company might incur.
4- Fixing prioritize the opportunities that are the most likely to generate a profit.