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Fady Nifa, Customer Service Representative

Fady Nifa

Customer Service Representative·Sutherland Global Services,

Egypt

Bachelor's degree, Art

Work experience

Total years of experience: 11 years, 5 months

Customer Service Representative

November 2025 - Present

Sutherland Global Services,

Alexandria, Egypt •Remote

November 2025 - Present

Provide professional customer support and handle customer inquiries across multiple channels.
Resolve customer issues efficiently while maintaining high service quality standards.
Ensure compliance with company policies, procedures, and customer experience guidelines.
Maintain accurate customer records and documentation.
Contribute to customer satisfaction and retention through effective communication and problem-solving.
Collaborate with internal teams to ensure timely issue resolution and service excellence.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Area Sales Manager – Alexandria Region

June 2022 - November 2025

Choco Nut – New Vision Import Company,

Alexandria, Egypt

June 2022 - November 2025

Managed sales operations and business development activities across Alexandria region.
Led sales teams to achieve and exceed revenue targets.
Developed and implemented sales strategies to increase market share and customer acquisition.
Analyzed sales performance, market trends, and competitor activities.
Strengthened relationships with distributors, retailers, and key clients.
Company industry:
Retail & Wholesale
Job role:
Sales

Showroom Sales Manager

January 2017 - June 2022

El Tarek Motors,

Alexandria, Egypt

January 2017 - June 2022

Managed daily showroom operations and sales activities.
Supervised sales staff and monitored performance indicators.
Assisted customers throughout the purchasing process and ensured customer satisfaction.
Implemented sales plans and promotional campaigns.
Company industry:
Automotive Dealership & Distributor
Job role:
Sales

Indoor Sales Representative

January 2015 - June 2017

H&M – Alshaya Group,

Alexandria, Egypt

January 2015 - June 2017

Assisted customers with product selection and purchasing decisions.
Achieved sales targets through effective customer engagement.
Maintained visual merchandising standards and product displays.
Processed transactions and handled customer inquiries professionally.
Company industry:
Retail & Wholesale
Job role:
Sales

Education

Department of Greek and Latin Archaeology

May 2019

May 2019

Bachelor's degree, Art

Egypt

GPA (percentage): 65%

GPA (percentage): 65%

Faculty of Arts department of archeology ancient history of Creek and Roman
View attachment

Alanfoushy secondary school

July 2012

July 2012

High school or equivalent, Secondary Education

Egypt

GPA (percentage): 83%

GPA (percentage): 83%

Secondary School

Saint Vincent de Paul School

July 2009

July 2009

High school or equivalent, Primary Education

Egypt

GPA (percentage): 86%

GPA (percentage): 86%

Primary School

Skills

Sales Team Management
Expert
Sales Team Management
Expert
Management
Expert
Management
Expert
Customer Service
Expert
Customer Service
Expert
Retail
Expert
Retail
Expert
Sales
Expert
Sales
Expert
ANALYTICS
Expert
ANALYTICS
Expert
COORDINATING
Expert
COORDINATING
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
SALES
Expert
SALES
Expert
SALES MANAGEMENT
Expert
SALES MANAGEMENT
Expert
SALES OPERATIONS
Expert
SALES OPERATIONS
Expert
SUPERVISION
Expert
SUPERVISION
Expert
CROSS FUNCTIONAL INTEGRATION
Expert
CROSS FUNCTIONAL INTEGRATION
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
MARKET DATA
Expert
MARKET DATA
Expert
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
OPERATIONAL PERFORMANCE MANAGEMENT
Intermediate
OPERATIONAL PERFORMANCE MANAGEMENT
Intermediate
RETAIL OPERATIONS
Intermediate
RETAIL OPERATIONS
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate
SALES STRATEGY
Intermediate
SALES STRATEGY
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate

Social profiles

Personal Website
Personal Website
linkedin.com/in/fadi-nifa

Languages

Arabic

Native Speaker

English

Expert

French

Expert

Memberships

Sutherland Global Service

customer Service and call center

November 2025

Training and Certifications

Certifications
2026 Code of Conduct Training Certificate
2026 Code of Conduct Training Certificate
ICDL

Hobbies and interests

Movies and entrainment