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Fady Said El Eter, IT Administrator, Help Desk Support

Fady Said El Eter

IT Administrator, Help Desk Support·Tedi GmbH & Co. KG

Germany

Diploma, Commvault Specialist Storage

Work experience

Total years of experience: 26 years, 10 months

IT Administrator, Help Desk Support

February 2012 - Present

Tedi GmbH & Co. KG

Germany

February 2012 - Present

Network Installation and Configuration: WLAN, TCP/IP, Ethernet, DNS, DHCP, Active Directory

Hardware Installation and Maintenance: Intel, AMD/ ATI, nVidia, DELL, HP, ASRock, Fujitsu Siemens, Sony, IBM, Asus

Software Installation and configuration of Microsoft Systems: MS Windows 95, 98, XP, Vista, /, Server 2000, 2003 and 2008/R2, MS Office Suite, Outlook

Virtual: Windows Virtual PC, VMWare

Backup: Simpana, Windows Backup, Notron, Symantec ImageCenter, Acrions

Computer assembly/ Network maintenance

Customer Support

Company industry:
IT Services
Job role:
Information Technology

Frontline Officer

November 2010 - July 2011

Commvault Systems

Germany

November 2010 - July 2011

Frontline contractor with the company’s Frontline Support Team.
As a Microsoft Windows Specialist, I maintained and supported our customers in their Windows environments.
I was also responsible of our Windows Test-Lab, which was based on Windows Server 2008 R2.
I also possess proven leadership skills in IT maintenance, providing excellent strategies for the growth and development of the firm.
During my tenure with Commvault, I managed to pass 5 important Commvault exams

Company industry:
IT Services
Job role:
Administration

Customer Service & Technical Support

May 2010 - October 2010

Web@Call

Germany

May 2010 - October 2010

Network Installation and Configuration
Hardware Installation and Maintenance
Software Installation and configuration of Microsoft systems
Sale- IT Products, Accessories
Customer Support

Company industry:
IT Services
Job role:
Customer Service and Call Center

Computer Technician & Salesman

May 2008 - October 2009

TechnoLand Computers

Tripoli, Lebanon

May 2008 - October 2009

Network Installation and Configuration,
Hardware Installation and Maintenance,
Computer assembly,
Software installation and configuration of Microsoft systems
Sales - IT Products, Laptops, Desktops,
Customer Support

Company industry:
Installation & Technical Services
Job role:
Information Technology

Computer Technician

April 2007 - April 2008

Ghanem Computers

Tripoli, Lebanon

April 2007 - April 2008

Network Installation and Configuration,
Hardware Installation and Maintenance,
Software installation and configuration of Microsoft systems,
Customer Support

Company industry:
Installation & Technical Services
Job role:
Information Technology

Computer Technician

March 2005 - March 2007

Bits Computers

Tripoli, Lebanon

March 2005 - March 2007

Network Installation and Configuration,
Hardware Installation and Maintenance,
Software installation and configuration of Microsoft systems,
Customer Support

Company industry:
Technical Maintenance & Repair
Job role:
Information Technology

Supervisor

October 2002 - January 2005

Afif Internet Café

Tripoli, Lebanon

October 2002 - January 2005

Hardware and Software Maintenance for 30 machines
Customer Support
Desktop and Hardware retail

Company industry:
IT Services
Job role:
Information Technology

Technician

July 1998 - September 2002

Eter Computer Retail and Internet Services

Tripoli, Lebanon

July 1998 - September 2002

Hardware and Software Installation of Desktop PC
Customer Support
Network Maintenance

Company industry:
IT Services
Job role:
Information Technology

Education

Commvault Training Center, Oberhausen, Germany

June 2011

June 2011

Diploma, Commvault Specialist Storage

Germany

Certificate of Excellence, Certified Commvault Specialist, Storage

Commvault Training Center, Oberhausen, Germany

May 2011

May 2011

Diploma, Commvault Specialist, Disaster Recovery

Germany

Certificate of Excellence, Certified Commvault Specialist, Disaster Ricovery

Commvault Training Center, Oberhausen, Germany

April 2011

April 2011

Diploma, System Support

Germany

Certificate of Excellence, Certified Commvault Support

Commvault Training Center, Oberhausen, Germany

April 2011

April 2011

Diploma, Commvault System Engineer

Germany

Certificate of Excellence, Certified Commvault Engineer

Commvault Training Center, Oberhausen, Germany

April 2011

April 2011

Diploma, Commvault System Administration

Germany

Certificate of Excellence, Certified Commvault Administrator

Commvault Training Center, Oberhausen, Germany

December 2010

December 2010

Diploma, Simpana 9 System Administration Course

Germany

Certificate of Completion, for satisfactorily completing the Simpana 9 System Administration Course

Commvault Training Center, Oberhausen, Germany

December 2010

December 2010

Diploma, Simpana 9 System Engineering & Support Course

Germany

Certificate of Completion, Simpana 9 System Engineering & Support Course

Skills

Ethernet
Expert
Ethernet
Expert
Intel
Expert
Intel
Expert
Administration
Expert
Administration
Expert
IP
Expert
IP
Expert
DNS
Expert
DNS
Expert
ASSEMBLY
Expert
ASSEMBLY
Expert
DHCP
Intermediate
DHCP
Intermediate
DNS
Expert
DNS
Expert
ENGINEER
Intermediate
ENGINEER
Intermediate
ETHERNET
Expert
ETHERNET
Expert
INTEL
Expert
INTEL
Expert
IP
Expert
IP
Expert
MAINTENANCE
Expert
MAINTENANCE
Expert
MCSE
Expert
MCSE
Expert
Help Desk Support
Expert
Help Desk Support
Expert
Ethernet
Expert
Ethernet
Expert
Intel
Expert
Intel
Expert
Administration
Expert
Administration
Expert

Languages

Arabic
Expert
English
Expert
French
Expert
German
Expert

Training and Certifications

Certifications
Language Certificate German
Dec 2010
Microsoft Certified Systems Engineer (MCSE)
Oct 2005

Hobbies

  • Computing, Writing, Traveling