Project Director
Confidential
Total years of experience :15 years, 9 Months
• Directed a communication project with Ministry of communication and Information Technology.
• Collaborated closely with customer to drive strategy to meet their future vision.
• Managed and motivated project teams \[3 teams, 50+ employees\] to promote collaboration and keep members on-task and productive.
• Short time contract \[end of project\] for Cyber Security \[SOC\] implementation project between Airbus and Ministry of Defense in Saudi Arabia.
• Supported Project Director in improving operations and resolving issues to deliver top-notch customer service.
• Managed and motivated project teams to promote collaboration and keep members on-task and productive.
• Analyzed projects to determine resource requirements and procured necessary equipment and software.
• Collaborated with CIO to ascertain ICT needs, implementing effective strategy to achieve those goals.
• Maintained up-to-date expertise in Unified Communications and Virtualization solutions to offer best-possible ICT advice and support.
• Monitored tasks of employees to assess information processing and performance to gauge business functions and inefficiencies.
• Collaborated closely with upper management to drive strategy through development and implementation of new ICT processes.
• Assessed impact of communication processes on users and stakeholders and evaluated potential areas for improvement.
• Achievements, \[1\] building Cyber Security Department \[2\] implementing ITSM system \[3\] outsourcing some of ICT functions.
• Managed program budgets and tracked expenses for 5 big projects.
• Formulated and proposed changes in strategic directions for 2 clients.
• Moderated disputes and grievances between parties with goal of speedy and fair conflict resolution.
• Assisted clients by implementing cloud services and referring to communication services.
• Implemented KPIs for SLA, achieving 25% increase in tracking all indicators.
• Built and implemented ICT infrastructure services for 29 companies.
• Supported CIO in improving operations and resolving issues to deliver top-notch customer service.
• Responsibly managed ICT infrastructure planning to ensure consistent smooth running of business systems and communications.
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
• Evaluated function, performance and design compliance of every product against design standards and customer needs.
• Managed ERP implementation \[Dynamics AX\] as manager for 3 years.
• Provided effective project team leadership, ensuring high levels of motivation with continued professional development.
• Ensured realistic project processes were prepared and maintained, providing regular stakeholder updates.
• Successful created and delivered improved ICT solutions, enabling more effective, efficient business operations.
• Closely monitored risks, dependencies and constraints to offer timely resolutions for minimized project impact.
• Accurately estimated costs, timescales and resource needs to successfully deliver cost-effective projects.
• Delivered successfully unified communications and virtualization projects.
• Operated and managed Embassy E-Visa system.
• Performed regular maintenance of the server environment and related infrastructure for optimized system performance.
• Handled incoming service desk support requests professionally and efficiently for swift, effective resolution.
• Worked closely with Ambassador to establish and deliver to communications and systems Security needs.