Director of Projects and Performance
G4S
Total years of experience :20 years, 4 Months
Key Responsibility:
Appointed to deliver a complete business performance management strategy encompassing people, process and technology for all divisions under Integrated Security Systems and Facility Management with a reporting line to the MD. Responsible for ensuring a dedicated focus on performance, project, transformation and change management concept while leading a Corporate Project Portfolio to ensure business benefit is achieved by directing all stakeholders to work towards common goals.
Accomplishments:
• Appointment of department structure comprising of Process Engineering, Business Analytics, Project Management Office, Compliance and Risk duties with a budget authority of SAR 6.5 million
• Spearheaded the development of the first-ever Program Management Office; defined project management processes, including those related to requirements/risk management, change control, process calendar/mechanics and steering committee
• Designed an enterprise balance scorecard covering operations, finance, compliance and human resources. Real time visual analysis demonstrates KPI’s covering fleet efficiency, RAG status of client contractual benchmarks against service, regional operational performance, manpower utilisation, financial summary and trend analysis that can be drilled to a granular level
• Directing SAR 100 million project portfolio comprising of Operational Transformation, ERP and Commercial initiatives
• Development and implementation of a Lean programme which included Cost and Revenue Improvement projects across HR, Operations, Finance and Fleet division.
• Redesigned HR policy and procedure for the complete employee lifecycle in order to compliment different client operation models
• Re-baseline and delivered existing projects for reconciliation & security of all cash movements between 13 client cash centres and 5000 ATM’s .The projects cover complete roll out of logistically handling an average amount of SAR 67 billion a month
• Deployed a company a wide compensation & benefit scheme to drive compliance within operations by redefining job roles, compliance criteria, information processing and incentive payment worth SAR 30 million per year
• Successfully negotiated SAR 10.8 million revenue per year by identifying incorrect service measures not covered in contracts
• Owner of the organisation’s strategy ensuring all projects are monitored and executed on schedule and cost
• Monthly trade review of each division’s financial budget/forecast and track business performance to maximise efficiencies
Key Responsibility:
Accountable for process development and information delivery of all clients’ financial products serviced on a core system. Leading a multi client & product performance management platform that services the information appetite from clients, board of directors, head of departments and analysts across the group (UK, Australia and New Zealand).
Dashboards, insight models and reports service GBP 7 billion composed of funds, ISA’s, unsecured/secured loans, cards and residential /commercial mortgages. The platform drives key decisions by publishing metrics in finance, compliance, operations, collections & litigation, call centre, business process and project management ensuring profit margin is maintained through out the lifecycle of the client’s business with Target group.
Accomplishments:
• Responsible for managing a performance management culture with CxO’s and division heads to discuss balance scorecard targets. Lead and facilitate by reviewing key performance indicators and advise appropriate recommendations while reporting to COO
• Managed 19 projects during 2010/12 to on-board new business for clients including Merrill Lynch, Credit Suisse, Deutsche Bank and KPMG covering an end to end solution from working on bids, solution design, planning and implementation. Well versed in various project methodologies (Waterfall, RAD, Agile etc) ensuring synergy with client requirements
• Advised the company of more than GBP 50 million worth of data discrepancies by improving change control, data definition, financial ledger and process flows between departments. This exercise has resulted in data integrity audits which the CFO now leads on resolving/completion of each issue
• Directing the project implementation team in workshop environments where client requirements, process flows, migrations rules and the business model is mapped in order to outsource efficiently
• Ensuring appropriate resource and SME are available so the reporting structure is fully embedded and understood by stakeholders. Documentation, appendixes to metrics, calculations are transparent and signed off
• License management and budget responsibility of GBP 900K
• Developed a new consultancy function to work with existing clients on their analytics strategy. Successfully delivered GBP 400K revenue in 2012/13
• Practitioner of situational leadership management, ensuring 17 staff members covering different skill sets (business analysis, project delivery, architect) all deliver to their maximum potential
Key Responsibility:
Accountable for the Business Intelligence programme for Barclaycard; ensuring requirements of all business units are met through the use of an enterprise data warehouse and business intelligence software; that are aligned with Barclaycard corporate aims, objectives and strategic plans. On a daily basis responsibility is held for the production of performance reports, performance indicators and a range of other management statistics to effectively inform SBUs and the executive board covering approx 4 billion pounds on secured and credit card asset.
Overall accountability of playing an influential role on the project board to ensure all solutions adhere to Barclay’s project lifecycle standards.
Main Duties:
• Deliver benefits by re-engineering application & account related business processes, which provided strategic insight through performance metrics. This programme delivered a business benefit of £3.2 million in the first year.
• Monitor KPIs across the company and ensure dashboards/reports are constructed to assist executive management and staff to meet their business objectives (Acquisition, Retention, Collection)
• To cultivate and maintain the relationship between IT and business functions, agreeing levels of service that are expected and monitoring business performance thus taking remedial action where necessary.
• Manage and deliver the full remit of MIS i.e. defines, develop, plan, initiate, control and administer projects. Control and report on project progress whilst in the initiation & delivery phase.
• Engagement with BI vendors, preparing business cases/presentations that address gaps in the current business model and how they can be mitigated by sound strategic investment.
• License management and budget responsibility of £1.1 million (gbp).
• Provide leadership and direction to the MIS team so that they are motivated as well as challenged to deliver superior results against all requests and projects. Ensure clear communication and feedback is provided in 1-2-1 sessions in order to manage & maximise performance.
Key Responsibility:
Accountable for the Business Intelligence programme for Barclaycard; ensuring requirements of all business units are met through the use of an Enterprise Data warehouse and BI software; that are aligned with Barclaycard corporate aims, objectives and strategic plans. On a daily basis responsibility is held for the production of performance reports, performance indicators and a range of other management statistics to effectively inform SBUs and the Executive Board covering approx 4 billion pounds of assets.
Main Duties:
• Deliver benefits by re-engineering business processes, which provided strategic insight through performance metrics. This programme delivered a business benefit of £3.2 million in the first year.
• Monitor KPIs across the company and ensure dashboards/reports are constructed to assist executive management and staff to meet their business objectives (Acquisition, Retention, Collection)
•To cultivate and maintain the relationship between IT and business functions, agreeing levels of service that are expected and monitoring business performance thus taking remedial action where necessary.
• Manage and deliver the full remit of MIS i.e. define, plan, develop, configure, test and control and report throughout the product delivery. Control and report on project progress whilst in the initiation & delivery phase.
• Development of the standards for data quality, accuracy and consistency of the MI so that they meet the quality expected for reporting to Barclay group.
• Engagement with BI technology organisations, preparing business cases/presentations that address gaps in the current business model and how they can be mitigated by sound strategic investment.
• License management and budget responsibility of £400K.
• Provide leadership and direction to the MIS team so that they are motivated as well as challenged to deliver superior results against all requests and projects.
Key Responsibility:
Steering the Marketing Department towards IT based solutions in order to optimize campaign profitability and to improve multi channel targeting by using data analysis to exploit the timing, frequency and quantity & quality of contact. Overall accountability of analysing the best usage of a 17 million pound budget.
Develop and implement the tools to effectively measure the performance of the marketing spend, and construct predictive models to improve the targeting of the marketing activity.
Main Duties:
· Lead the design and development of a marketing datawarehouse with BI implementation (SAS) to ensure the long-term success of FIRSTPLUS.
· Providing added value data analysis and interpretation for ongoing business planning process. Including but not limited to market sizing, trends, forecasting and identification of new markets.
· Work cross-functionally across the organisation by participating on market teams supporting their value planning and strategic planning processes with market and customer data.
· Provide key competitive data, recommendations and reports necessary to support strategic planning, business planning and business measurement activities.
· Delivered a reduction of 24% in acquisition cost and improved new business by approximately 6%.
Key Responsibility:
Supporting Lloyds TSB Strategy & Development division achieve their objectives through the application of customer knowledge, including customer segmentation, profiling, predictive modelling, campaign targeting and evaluation. Day to day activities involve extraction of data, complex analysis and interpretation of customer behaviour to answer key business questions for senior executives and their presentation to colleagues and business unit teams.
Main Duties:
· Providing Strategy & Development planning support via the production of regular and ad hoc information reports with recommendations, where appropriate, for gaining competitive advantage.
· Facilitate the IT Oracle migration programme ensuring it is fully embedded as a BI tool and all MI processes are transferred to the new platform. Responsible for facilitation workshops, documentation, process mapping, UAT and complete data and entity relationship modelling with in the project.
· Helping to develop, formulate and implement-marketing initiatives relating to customer offers.
· Make recommendations for changes to marketing strategy based on sound analysis and liase with operational areas as appropriate.
Leadership and Management - selected for the succession planning for Board members
ITIL - service design & delivery
Certified Prince 2 project management practioner.
Graduadated all 4 modules( Strategic planning, Managing performance, Portfolio success, Analysis & Evaluation) and Dissertation
Graduated with scholarship with a GPA of 3.54 in MIS & Mktg.